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Looking for Salomon Boot Rep in Seattle area

post #1 of 11
Thread Starter 

I bought a par of Salomon boots three years ago, and they have been nothing but grief. Above the $600 paid, I have spent nearly $400 customizing them, to no avail. Now I need help from the manufacturer. I believe his first name is Joel. Does anyone have a phone number and/or email to reach him?

post #2 of 11
Quote:
Originally Posted by lateskier2012 View Post

I bought a par of Salomon boots three years ago, and they have been nothing but grief. Above the $600 paid, I have spent nearly $400 customizing them, to no avail. Now I need help from the manufacturer. I believe his first name is Joel. Does anyone have a phone number and/or email to reach him?
The issue is not with Salomon but with the shop that sold you the boots....then with the additional charges of customizing them. Contact with Salomon is for manufacturers defects which tend to be one year from the date of purchase.
post #3 of 11
Thread Starter 

I agree, but there are a couple issues that with the boots that have become apparent as I I have worked to dial them in. First, the soles are not flat. This may not influence performance once in the binding, but it has been suggested that I have a bootfitter fix it. Second, the boots are not vertical. When placed on a flat surface, the tops of the boots lean out. Not noticeable when learning to ski on narrower skis, but now that I am skiing on all-mountain skis (94 mm), I ski on the inside edges of my skis. The boots position me with knees out, which is not a natural position. 

 

So I agree with you, but there are other issues that have become apparent as my skiing has improved.

post #4 of 11
Quote:
Originally Posted by lateskier2012 View Post

I agree, but there are a couple issues that with the boots that have become apparent as I I have worked to dial them in. First, the soles are not flat. This may not influence performance once in the binding, but it has been suggested that I have a bootfitter fix it. Second, the boots are not vertical. When placed on a flat surface, the tops of the boots lean out. Not noticeable when learning to ski on narrower skis, but now that I am skiing on all-mountain skis (94 mm), I ski on the inside edges of my skis. The boots position me with knees out, which is not a natural position. 

So I agree with you, but there are other issues that have become apparent as my skiing has improved.
Manufacturers will have th boot canted out .5 to 1.5 degrees depending on what they feel is their ideal natural stance. Adjusting the cant is common with higher performance needs be it any stance that is naturally designed into boots.
post #5 of 11
Quote:
Originally Posted by lateskier2012 View Post
 

I bought a par of Salomon boots three years ago, and they have been nothing but grief. Above the $600 paid, I have spent nearly $400 customizing them, to no avail. Now I need help from the manufacturer. I believe his first name is Joel. Does anyone have a phone number and/or email to reach him?

 

 

let me think about this for a minute... so the boots you have are either X3 or Impact (guessing here based on the 3 years ago bit) the cuffs are canted out (which all Salomon models of that era were, 1.5 degrees or more possibly) and the soles are warped.... are they a custom shell model? if so when they were moulded did you walk around the shop while they cooled or stand still on a solid flat surface?

 

my money is in walk around the shop or stand on soft carpet, your problem is not with Salomon, more like the Muppet who set them up.

 

now spending $400 + on boot mods must mean you had some serious work done? what was done to the boots that cost that much money???

 

With regards to getting in touch with the rep, Salomon deal directly with their retailers, your contract of sale was with the retailer, take it up with them and if appropriate (not likely after this time) they will take it up with Salomon

post #6 of 11

http://www.salomon.com/us/warranty.html

 

http://www.salomon.com/us/help.html

 

http://www.salomon.com/us/contact.html

 

For warranty issues please see http://www.salomon.com/us/warranty.html. For further questions please call from 7am to 7pm Mountain Time Monday through Friday: 1.800.875.2619

 

 

 

 

let us know how this goes for you.....

post #7 of 11
Thread Starter 

Thank you Dr. Salomon.

post #8 of 11
Thread Starter 
Quote:
Originally Posted by CEM View Post
 

 

 

let me think about this for a minute... so the boots you have are either X3 or Impact (guessing here based on the 3 years ago bit) the cuffs are canted out (which all Salomon models of that era were, 1.5 degrees or more possibly) and the soles are warped.... are they a custom shell model? if so when they were moulded did you walk around the shop while they cooled or stand still on a solid flat surface?

 

my money is in walk around the shop or stand on soft carpet, your problem is not with Salomon, more like the Muppet who set them up.

 

now spending $400 + on boot mods must mean you had some serious work done? what was done to the boots that cost that much money???

 

With regards to getting in touch with the rep, Salomon deal directly with their retailers, your contract of sale was with the retailer, take it up with them and if appropriate (not likely after this time) they will take it up with Salomon

Impact 100 CS. How did you know [he asked him knowingly(think Monty Python)]? Unfortunately the retailer seems to think that they can fix it with further adjustments by them or others. The fact is they have my money and nobody has to do a damn thing.

post #9 of 11

lateskier2012:

 

Not quite sure what you are looking for. The things you mention as your primary grievances are just the way ski boots are. Ie: upper cuffs canted outboard from the lower and sole not quite flat. Both can be corrected easily enough by the right ski shop. What is it that you want a Salomon rep to do for you? For one thing, sales guys (read Salomon rep) are not bootfitters, they are sales guys. They are not responsible (nor likely qualified) to address fitting and balance issues nor are they tasked to make warranty decisions or aftermarket fitting issues. In any case, your situation is not remotely a warranty issue. For another, you have had the boots for three years. It sounds as if you are a different skier now than you were then. Did you expect the shop to fit and adjust the boot then for the way you were then or somehow should they have looked into the future to determine the way you are now?

 

Thus, I'd suggest you leave the Salomon rep out of the picture because he cannot really help you. Your boot shop (or another boot shop perhaps) are the ones that are best equipped to handle your problem(s). The issues that you have commented on can be corrected easily enough and (generally) at minimal cost.

 

SJ

post #10 of 11
Quote:
Originally Posted by lateskier2012 View Post
 

Impact 100 CS. How did you know [he asked him knowingly(think Monty Python)]? Unfortunately the retailer seems to think that they can fix it with further adjustments by them or others. The fact is they have my money and nobody has to do a damn thing.

you told me the age of the boot, and i surmised that you were not a one week a year low level recreational skier based on the fact that you were spending money on set up in the first place, the two boot lines salomon had at that time were Impact and X3... simples !

 

both boots had a lot of upper cuff outward cant, and both had a lot of forward lean

 

whilst we can't fix your problems on line if you tell us the issues we may be able to point you in the right direction

 

but as jim said, not really the rep's or salomons problem

post #11 of 11
Thread Starter 
Quote:
Originally Posted by SierraJim View Post
 

lateskier2012:

 

Not quite sure what you are looking for. The things you mention as your primary grievances are just the way ski boots are. Ie: upper cuffs canted outboard from the lower and sole not quite flat. Both can be corrected easily enough by the right ski shop. What is it that you want a Salomon rep to do for you? For one thing, sales guys (read Salomon rep) are not bootfitters, they are sales guys. They are not responsible (nor likely qualified) to address fitting and balance issues nor are they tasked to make warranty decisions or aftermarket fitting issues. In any case, your situation is not remotely a warranty issue. For another, you have had the boots for three years. It sounds as if you are a different skier now than you were then. Did you expect the shop to fit and adjust the boot then for the way you were then or somehow should they have looked into the future to determine the way you are now?

 

Thus, I'd suggest you leave the Salomon rep out of the picture because he cannot really help you. Your boot shop (or another boot shop perhaps) are the ones that are best equipped to handle your problem(s). The issues that you have commented on can be corrected easily enough and (generally) at minimal cost.

 

SJ

Point taken. There is actually a long comedy of errors by various participants, some of whom are highly regarded in the northwest ski community. I will share in another post: I believe the multiple sources of my angst will be much clearer then.

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