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stockli ski problems - Page 2

post #31 of 38
Quote:
Originally Posted by Philpug View Post
 

Yes, reps selling out of their van does happen this was just one transaction that went bad.  Yes, I contacted Stockli and from my understanding there was a contact made with the original poster. This could have happened with any other manufacturer including Apex and Kneebinding. 

Wow - very nice of you.

post #32 of 38
Quote:
Originally Posted by Utagonian View Post
 

1) I see Whiteroom's point about a dealers obligation here but I think it presumes that the ski buyer would have bought that Stockli ski at a higher price from the dealer.   If that buyer had a certain budget for skis he might have bought a less expensive brand from a non-Stockli dealer at his "back of the van" budget.

 

2) I would think a Stockli dealer might want to look at something like this as an opportunity to create a relationship with a skier for the cost of a few phone calls or emails.  Maybe they can show him some new boots or a jacket.

 

3) Maybe, when he is skiing so well on his Stocklis, someone else might want a pair and, because the guy at the local Stockli shop was cool, he mentions that they have a pair at the shop in town which he recommends.

 

I don't have a dog in this fight, I've never been a retailer or rep and I know the general public is generally annoying so could be off base, just offering a different perspective on the problem.

A couple of quick thoughts:

1) a skier getting a 'bro deal' out of the back door is bad for the entire industry (not the skier, the ski industry... who the skier might miss eventually), every shop loses because it gets harder to sell skis for a liveable margin. Buying a ski from a shop, any shop helps every other shop in a small way by strengthening the entire industry. It's a symbiotic relationship, customers are expecting to all pay the going rate, they aren't hearing about the 'bro deal' some random person got while riding a chairlift.

 

2) It's not a 'few phone calls', it's a few phone calls to get an RA#, a tech removing the bindings, a shipping person packaging and shipping the skis. That cost $$ in shipping, it cost time, it costs for each employee and it cost them not doing something productive for the store. I know the response to this is "well, charge the customer"... you try that with someone who feels they have defective merchandise. It is next to impossible to get the customer to pay. If they do, you aren't the 'good guy trying to help' you are the 'vulture trying to profit off their hardship'.

 

3) See #1, the only thing that 'bro hook-up' is going to talk about on the chairlift is how little he had to pay for his. 100% of the time. This the opposite of 'helpful' for the shop who was 'cool' (by cool I mean unfortunate enough to get dragged into this clusterf**k).

post #33 of 38
Quote:
Originally Posted by nochaser View Post
 
Quote:
Originally Posted by Philpug View Post
 

Yes, reps selling out of their van does happen this was just one transaction that went bad.  Yes, I contacted Stockli and from my understanding there was a contact made with the original poster. This could have happened with any other manufacturer including Apex and Kneebinding. 

Wow - very nice of you.

Well, this was taken care if and now a long resolved situation was unnecessarily was resurrected with no good to come from it. The internet version on "Oh...and another thing...."

post #34 of 38

I always get suspicious when the first post from someone is bashing some manufacturer or dealer, and it becomes even more suspect when that person is relating something that happened 12 years earlier.  Really?  Admittedly this wasn't the usual kind of troll, but it sure looks and smells like a troll.  And I don't own any Stockli skis nor have I ever skied them.

post #35 of 38
Quote:
Originally Posted by markojp View Post

Well Blitz, that would have been me. And yes, my post has ruined skiing this season for the entire west coast. I'm amazed myself and the Internet that it was in my power to control the weather. smile.gif

Chill bud, the whole 'I bought it out of the rep van in the parking lot' story sounded like BS as it doesn't happen in our region. And for clarity, not karma, I'm very happy to hear that the OP got it sorted out with Stoeckli. Maybe there's a post here where he follows up and I missed it, but I think it was Phil who in fact helped him sort things out?

The point I was making is that I think that some of the replies are simply too harsh. I've seen that here occasionally-- especially directed at folks who don't appear to be in the know or who buy premium priced equipment that is not hard core enough for the collective judgement. I saw that in this post. I agree with Whiteroom's pov -- particularly as a retailer --- but if any one is at fault here it's the supposed rep-- not the kid. And again, none of know the legacy of the skis in question-- they could have been used, damaged or come through some other non retail chain.
post #36 of 38

This happens all the time in the bike industry.  As a result, manufacturers put a stop to any warranty work without original paperwork from an authorized dealer.  If you want a deal, then fine, but don't expect a free bike if the frame cracks in 6 months. It does provide distinction between a new bike at retail, and a used model that has 3 seasons on it.  

post #37 of 38
Quote:
Originally Posted by blitz View Post


The point I was making is that I think that some of the replies are simply too harsh. I've seen that here occasionally-- especially directed at folks who don't appear to be in the know or who buy premium priced equipment that is not hard core enough for the collective judgement. I saw that in this post. I agree with Whiteroom's pov -- particularly as a retailer --- but if any one is at fault here it's the supposed rep-- not the kid. And again, none of know the legacy of the skis in question-- they could have been used, damaged or come through some other non retail chain.

 

Please note, the OP was blaming Stockli much more than the rep.  Occasionally there may indeed be a collective over-reaction to such an initial post, and it's not right but it usually self-corrects. It  generally only gets magnified, however, when the OP, ​with no knowledge of forum culture and more importantly no credibility, proceeds to scream about the evil, dastardly retailer/seller/manufacturer/fill-in-your-choice i.e. it tends to be an issue of clumsy, bad manners as much as anything by someone who should automatically be proceeding with caution and humility. 

post #38 of 38

Totally agree, this discussion would have been better without names or rehashing old stuff, maybe the moderators should remove names to protect the innocent.  It also would have gone better if the rep who sold the skis took on the responsibility of returning calls and offering a little customer service if he was going to wear the retailer hat.

 

However, the stories of customer-oriented retailers like Nordstrom are legend.  They go out of their way to accept returns.  They once accepted a return of a set of tires from a customer that bought the tires from a shop that was torn down before the Nordstrom store was built.  Most know they don't even sell tires.  This longer term approach to customer service seems to be working, Nordstrom stock is at all time highs where a lot of mom & pop retailers worrying about being "right" on return issues are struggling.

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