Isn't being more consistent with written policy guidelines a step in the direction towards increasing the "reliability of their service"? Really the way they go about this is beyond stupid. They should have the box at the ticket counter and ski cap counters and just get the squabble over with there. Don't send people down to the gate with items they are lead to believe they can carry on then drop the hammer on them at the gate.
They can also make the call for just about ALL check at gate items like strollers and so forth, tag them, and make it clear that they are going in cargo when they reach the gate.
Also, EVERYONE sitting in the same section should be allowed to bring on the exact same max amount of stuff. If there aren't enough bin spots to match the amount of seats/travelers they should just reduce the number of seats to make room for what people are told they can carry on. If they're not willing to bite the bullet to do that they need to set a rule that nobody in coach gets one (i.e. only business and first class gets the second bag privilege). Or, they could just add a prohibitively large fee for using an overhead bin. Sucks, but if the reality is that there aren't enough for everyone (and we all know that is true because we all race to get on the plane to get ours first) then they should either make a way for there to be enough or make it a separate, not included additional option for coach and/or business.
Edited by crgildart - 3/6/14 at 4:56pm