On Jan. 21 I purchased some new 2014 Volkl Kenjas from a local shop near Killington. They are great skis and once i found the sweet spot I have enjoyed them very much.
Yesterday i noticed that the top sheet on the both tails had peeling up and started to chip off. Today I brought them to the shop. They said that it was normal wear and tear. That I was probably bouncing them along the ground as I walked through the parking lot, or had been pushing them into snowbanks to stand them up. I have not done either of those things. I was told that my options were.
1. Have the shop super glue down the top sheet for free. I am not especially happy with this option, as parts of the top sheet have chipped off and it will look crummy.
2. Pay $75 to have the skis shipped back to Volkl for warranty service for possible repair or replacement. I would then pay another $45 to have my bindings remounted upon return in a few weeks. I asked if I could wait until the end of the season to do this as was told that this was not advisable, as the longer I waited, the more it could be declared normal wear and tear.
Over the past 25 years or so I have owned at least 5 pairs of Volkls and treated them all the same. This has not happened with a single pair of those skis. I believe that this is either a design or manufacturing defect. I could understand if the skis were a year or two old, but at one month it seems as though the shop could have got to bat for me a little more. Is it usual to have to pay more than $100 to take care of a warranty issue on new skis?