I'm not going to name names, but I think that at least two manufacturers are insanely stupid. Here's two examples of why I think this.
First, MFG #1:
I bought skis from them on their pro pricing. So, they know I am in instructor. That means I buy skis and talk to students about equipment. First, their bindings broke. I spent money to ship them back. The first day I ski'd on them after they came back, I ripped the edges out. Did they take care of me? Kinda sorta. Not really all that great. Will I ski their skis again? No. Will i recommend their skis? No.
Second, MFG #2:
I bought a pair of skis from this company and they have bright orange base material. Over a few days, I managed to put some serious gouges in the ptex. So, I figured I would try, since they were brand new, to get them fixed with orange ptex. OK, this isn't crucial to my skiing or anything. But, when I called them about this, they pretty laughed in my face when I asked them if I could BUY some orange ptex/base material from them.
Now maybe my expectations are too high. I've been in the services business for 30 years and I consider good service as something that affects the success of the company.
What do you think? Should manufacturers take care of you when their skis fail? Should they sell skis with colored bases and have no clue that you might want to fix those bases with a matching color?