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Boot Fitter help

post #1 of 10
Thread Starter 
So here's the story. I go in and try on every pair of boots at a few different stores and finally decide on the one that fits the best. 2 different sales guys tell me that it would be no problem to get the boots punched out for my sixth toe area. on my old boots i tried grinding that part but seen found that wasn't enough so i had them punched and it solved the problem.
Well as soon as i purchase them, the seller tells the owner what i wanted done. the owner quickly says he will just grind them and doesn't like to punch stuff. i tell them i really want them punched out but he tells me grinding will work and then procedes to start grinding on them. He hands me the boot and i fit it and it still hurts and asked if i can punch it now. He says they're too thin now to punch.

I have been back a few times to have them ground again and it is still not helping. I really just want them punched but he says it will put a whole in them now if they get punched. What should i do? Complain? sell the boots? Sack up and just wear them? thanks for your input.
post #2 of 10
If it's a local shop I'd try small claims court and a letter to the Better Business Bureau. Sounds like you asked for a service that had worked in the past and they decided to do it their way. Heck, just the prospect of having the shop owner and tech sitting there for a few hours may pound a bit of sense into their skulls!

While they are sitting in court, they are not pushing product.

A letter to the CEO of the boot manufacturer never hurts either. Write the letter to the TOP ... not to a customer service rep at the bottom.
post #3 of 10
Sounds like they owe you a new pair of boots or your money back. At least that's what the shops I deal with would do.

Letter to the manufacturer seems to ALWAYS work for me.
post #4 of 10
if there is ANY plastic left and you have a remotely decent bootfitter it can still be streched...end of story. ceo, bbb? you guys gotta be kiddin me! and you wonder why warranty can be such a hassle sometimes. you just need to find a different boot guy.
post #5 of 10
Thread Starter 
Ya. in a perfect world i'd fight it all the way. but while it is worth my time, it isn't really in a way.

and i was going to write a letter to Tecnica just letting them know about the service that i received.

and while i know it can still be punched. it seems to me like it won't hold since the plastic is very flimsy now and also even if i did want it done, he wouldn't do it.

ya, wishin i had done something different
post #6 of 10
I agree with the first two responses, why should TieDie have to go to another bootfitter? He paid a premium to buy the boot at the store and get it fit right, was up front with the store about his problem and that he wanted it punched, and yet the owner insists that he knows what he's doing, ends up being wrong, and now somehow it's the customers responsibility to find a fix to this problem? Not where I'm from.

Listen, I'm all for being reasonable and giving a merchant the chance to make things right, but from TieDie's post that doesn't seem to be an option anymore. I would go back to the merchant and give him one last chance to stand by his product and service, and ask that he give you a new boot and punch it out this time. If he says no, then I would stop wasting your time with them, dispute this with your credit card company, and then contact the manufacturer and demand a new boot and fitting from another retailer.
post #7 of 10
I'd be pushing for money back, all of it. If the guy doesn't like to punch it's either because he doesn't know what he's doing or lacks the equipment or both. Rule of thumb is to grind in the heel area where the shell is thick (hard to punch lots to grind) and punch up front where the shell is thinner. They teach that at MasterfitU boot fitting courses as well as other sources. You can always re heat a punch and suck it back in but as you're painfully aware you can't put back material grinded away.

Ps try stretching the liner. Often it's the liner causing the problem in the first place.
post #8 of 10
That (CEO) tactic has worked from cars to Sears. If you send a letter to the bottom (customer service) ... it goes nowhere.

When the letter comes from the top down the rep kind of gets a jolt of fear .... someone may know the brass ... and decide to do the "right thing" like authorizing a new pair of boots, a chipper shredder, etc.

Small claims court will often solve the problem. Once the owner of the shop gets the service in the mail, they know that you will appear. I have used this against two local merchants (hot air balloon lesson and a paintball gun) ... the refunds were very prompt.

If you are telling the truth the municipal judge will sort it out.
post #9 of 10
You might still be able to punch these boots, depending on where the grind is. I've had good luck with grinding then punching to make the punch last longer. The key is the guy who does the work. Writing a letter to the manufacturer might help but it still won't make the boots fit you better - you might even just call them and see if they can refer you to a shop that they know will fix the problem for you or at least be able to help you out more efficiently.
post #10 of 10
Maybe you should also try to cut a cross hatch on top of the area as well. If you take the pressure off the are at the liner level. Lots of times if you make a hole in the shell the bladder can still be placing pressure on the spot becuase it will bridge the area. Slice it up so it can stretech too. Give it a try.
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