I know, what should I expect not shopping at locally, but when you live hours from a ski shop the internet will have to suffice. Long story short purchased a pair a Nordica FireArrow Boots from skis.com - aggressive price, good boots. got this confirmation:
|Thank you for shopping with Skis.com.|
Your order number is 001-00192495.
The day after completing the transaction I received the following note:
The item(s) listed below have become Sold Out, and your order has been placed on hold. Below are a few options we suggest to get your order shipped. Simply reply to this email with the option you choose and we will continue processing your order.
Sold Out Items(s):Nordica FireArrow F2 Ski Boots-28.5
#1 Advise me of possible substitute items.
#2 If multiple items ordered; please ship me what you have now &cancel the remainder.
#3 In the event that nothing has shipped, please cancel my order and issue a refund, along with a coupon code for use on a future order.
What? become sold out? Did they have them or not? I sent them a polite but frustrated note and received this reply:
We have canceled your order per your request. If you have any questions please call us at 888-271-7500
Where you ask is my coupon code? not that i would use it but...
Anyway - with all the reputable sellers out there I would advise skipping these guys.