EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ski Gear Discussion › Bait and Switch watch out: Skis.com
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Bait and Switch watch out: Skis.com

post #1 of 15
Thread Starter 

I know, what should I expect not shopping at locally, but when you live hours from a ski shop the internet will have to suffice.  Long story short purchased a pair a Nordica FireArrow Boots from skis.com - aggressive price, good boots.  got this confirmation:

 

Thank you for shopping with Skis.com.

Your order number is 001-00192495.

 

The day after completing the transaction I received the following note:  

 

The item(s) listed below have become Sold Out, and your order has been placed on hold. Below are a few options we suggest to get your order shipped.  Simply reply to this email with the option you choose and we will continue processing your order.

Sold Out Items(s):Nordica FireArrow F2 Ski Boots-28.5

#1 Advise me of possible substitute items.

#2 If multiple items ordered; please ship me what you have now &cancel the remainder.

#3 In the event that nothing has shipped, please cancel my order and issue a refund, along with a coupon code for use on a future order.

 

What?  become sold out?  Did they have them or not?  I sent them a polite but frustrated note and received this reply:

 

We have canceled your order per your request.  If you have any questions please call us at 888-271-7500

 

Where you ask is my coupon code?  not that i would use it but...

 

Anyway - with all the reputable sellers out there I would advise skipping these guys.

post #2 of 15
So, the beef is that they didn't give you a coupon?

Not every online store has the inventory program to remove the item from their website as it walks out their front door with a customer. They told you within 24 hours. Much much better than my experience with Jackson Perkins, which let an order sit without explanation TWICE for one order. After I'd ordered and it was sitting a week later, missing my mom's birthday, I called them.. Address question.. No notice or phone call, nothing in my Junk mail folders. Address was a large nursing facility in Denver, using their own website addressing. Was told it would be shipped urgently and a supervisor was handling it. Three days go by, order still not shipped. Call again, they are out of stock, once again no email or call to me. Finally shipped with product substitution, shows as delivered, but not in her room when my brother arrives. Clearly not J&P's fault at that point..

So, from my standpoint they told you promptly they couldn't deliver and issued a refund. That's better than shipping the wrong vintage of ski (Backcountry), being out of stock with no communication (J&P, some ski shop we got a helmet from, Cabelas, and some other online ski place I got a six week runaround from in 2008), or shipping you defective product.
Edited by sibhusky - 12/3/13 at 7:25pm
post #3 of 15
Skis.com is reputable. Stuff happens. Deal with it. This is your 15th post in 7 years, and that's the best you have? rolleyes.gif
post #4 of 15

Not the first shop to sell stuff they didn't have in hand yet.  Some others have done this, selling goods they were promised only not to get and hence not to ship.   Some of those shops went bankrupt with a soiled reputation.

post #5 of 15

nobody's giving him the lecture yet that he shouldn't be buying his boots online and should go to a bootfitter to get fitted with boots and custom footbeds?

 

Not bait and switch, because they didn't switch anything.   

post #6 of 15

I ordered a pair of kids skis from skis.com at post-season discount.  As it turned out, they didn't have the skis in a warehouse, just a promise for the skis.  For months and months, I'd get new shipping updates, pushing the date farther and farther back.  I dropped them a few notes and they always assured me the skis would be coming.  Well, after almost six months, they actually did.  They were exactly what I had ordered, brand new, no problems.

post #7 of 15

Also looks like they took down the item, so it is sold out; they're not baiting anybody.

 

You were too slow to purchase and someone got in an order right before you.

post #8 of 15

I've had good luck with SKIS.com also-bought skis, boots ( closeout/exact replacement for a worn out pair) and a jacket. No problems.

 

Some consumers are overly entitled these days......................

post #9 of 15

You want personal service?  Maybe the interwebzz isn't your shopping source.

post #10 of 15
Quote:
Originally Posted by axebiker View Post

You want personal service?  Maybe the interwebzz isn't your shopping source.

Right? Go to a B&M store.

You want a discount, expect discounted service.
post #11 of 15

Even though I too have few posts - this thread title should be changed becuse it is misleading and if someone sees it and does not look at the actual content they may think an actual bait and switch took place.  I am looking at possibly buying skis from them so this caught my attention.  They did nothing wrong in my opinion.

 

My boot fitter told me to buy skis on line - he cant beat the on line prices so he stopped selling them.  Boots though, that is one of the few things I have not bought on line in the past 5 years.

post #12 of 15
Quote:
Originally Posted by scorp1072 View Post
 

Even though I too have few posts - this thread title should be changed becuse it is misleading and if someone sees it and does not look at the actual content they may think an actual bait and switch took place.  I am looking at possibly buying skis from them so this caught my attention.  They did nothing wrong in my opinion.

 

My boot fitter told me to buy skis on line - he cant beat the on line prices so he stopped selling them.  Boots though, that is one of the few things I have not bought on line in the past 5 years.

If they sold skis they didn't have, then imho, they did something wrong.  Since they didn't suggest an actual alternate ski, but left it up to the customer if he wanted to buy something else, perhaps this is closer to a "lost leader" than a bait and switch.:dunno

post #13 of 15
And maybe their inventory system is just not tied to their website. The store I used to work in didn't have theirs connected. This was always an issue. Not everything is an evil plan.
post #14 of 15

I got a great deal on powder skis for my wife this past summer. She is stoked. Skis.com has value :)

post #15 of 15
Thread Starter 

Old thread but points taken - my first experience with them - just wanted to give others a heads up that I was not impressed (and a little pissed).  Happy ending:  bought Dalbello Kryptons from real live boot fitter while traveling to Boulder, CO and love them.  Thanks for feedback all

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