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kastle MX 88 coming apart

post #1 of 4
Thread Starter 

Hi All:

 

  I bought the skis used from powder7 only had 6 days on them. Looked brand new when I got them. Only skied 30 days last year and have many pairs of skis. they were my favorites 25 days max on them, but they are delaming. Powder 7 said there is nothing they can do and I understand. I still think Kastle should stand behind there product with so few days on them. I my younger days I broke and bent many pair and K2 would always replace for free with race stock. Just a rant. I could glue them back together, but if they are coming apart already not much chance to stay together.

 

. Just looking for some advice.

 

thanks

John

post #2 of 4
They're a year old (from date of purchase) and the shop won't cover them? That seems truly odd. Was it a demo ski that you bought from them? If it's the latter, in general you're out of luck. It would be entirely at their discretion if the replaced the ski. If I ran the shop and the rep said 'no' with a low sales volume ski like K, I'd essentially offer you a wholesale + 10~20 replacement. If it's important to the rep, they'll warrantee them. Now if it was a new ski and the shop didn't do anything, I'd contact Kastle, or another Kastle dealer, and take my business elsewhere.
post #3 of 4

It sounds as if the skis are two years old (one yr as a demo and then one year in your hands). The best advice is to send the skis to Kastle for evaluation. Kastle will probably ask for proof of purchase and it is safe to say that they will make a fair determination even though the skis are technically out of warranty. Note that "fair" does not necessarily mean an automatic repair or replacement. They will determine if it's a defect or whether there are other factors at play. The shop you purchased them from can do this for you but no matter who does it, you will probably have to cover the shipping costs one way to Kastle (maybe $20...?). The manufacturer will then usually return the product to the dealer on their dime.

 

A delam in that area can be repaired pretty well using the proper bonding agent but in that area of the ski, and right behind the heel track, I wouldn't be surprised if there were a slight bend associated with the other damage. That may complicate repair matters somewhat. IAC, hardware store epoxy is not the the proper material for that fix.

 

SJ

post #4 of 4
Thread Starter 

thanks for the info. skis are out of warranty. Email Kastle rep. will post back when I get a reply.

 

thanks again

 

John

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