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Private message can't count

post #1 of 22
Thread Starter 

In the Desktop version.  Chrome, Win 7-64.  I am sure the number wouldn't change to be correct in other versions, though.

 

The correct number of messages was 1, not 5.

 

post #2 of 22

I had created a thread about this with Huddler a few months ago, but never remembered to get a screenshot and it hasn't happened to me again. I will add it to that thread and maybe it can be addressed. Thanks!

post #3 of 22

@sibhusky just to confirm before I submit, I know you are in that same long ambassador PM chain I am in--did you have 5 unread messages in that thread?

post #4 of 22

I had the same thing happen (Firefox 24.0 on Mac OS 10.8.5) and I only had one message.  In fact, I had deleted all but one message in my in box, and that one was an old one that I had already opened.

post #5 of 22
Thread Starter 
Quote:
Originally Posted by tylrwnzl View Post

@sibhusky
just to confirm before I submit, I know you are in that same long ambassador PM chain I am in--did you have 5 unread messages in that thread?

No, as I delete the thread every time someone posts.

This has happened before, but I thought I was losing my mind.
post #6 of 22

Just to confirm; between 10:30 AM today and 3 PM (Central America Time) five individual messages were sent in that "Would you like to continue as an ambassador" exchange. I looked back at the bug notes I had submitted 2.5 months ago and they thought the issue might be that the popup is telling you the number of messages in a PM exchange whereas the red notification number is telling you the number of new messages. Think of it as unread posts versus unread threads: the popup is telling you the number of unread posts, the red dot is the number of unread threads. Did you check your PMs sometime in that window, or could it be you had five unread messages in the thread?

 

At the time I wasn't sure because it seemed like the was off at times, but seeing as there were indeed 5 messages in a relatively short time span in a PM I know you received I figured I should check first. Thanks. 

post #7 of 22
Thread Starter 
I created the topic 9 hours ago. If I look at my postings, there is a gap of three hours between that post and an earlier set of posts, therefore, that is the MAXIMUM account of time I was offline. If I look at that PM thread, there are 11, 12, and 15 hour ago posts - the 7 hour ago post would not have come in yet. Since we are taking about a correct count of 1 vs. 5, there is no way there would have been 5 unread messages, since there was only 1 conversation showing as having unread messages. So, there could possibly have been 2, which I can't tell without time stamps, but I am guessing that 12 hour ago post had been seen while I was posting during that same timeframe. Thereby supporting my contention that only one new post was there when I was notified of 5/1 depending on where I looked.

This has happened to me three times.
post #8 of 22

I have not received any PMs in several days.  There was one yesterday afternoon, and a notice that there were 5.  It definitely said that I had 5 unread PMs.

post #9 of 22

Thanks, just needed to double check. 

post #10 of 22
Thread Starter 

Another instance of inability to count.  

 

First this comes up.  

 

Note the number is NINE.

 

Go to Inbox.  

 

 

Note it now says ONE message (and that is all there was, not multiple messages in one conversation) and FIVE subscriptions.  To me, FIVE plus ONE equals SIX, not NINE.

 

Go to Subscriptions, having read the Inbox message, get:

 

 

Note, it still says FIVE subscriptions, there are FIVE threads showing and there are a total of SEVEN unread posts.  Adding the SEVEN (if they are insisting) to the ONE PM, I get EIGHT, not NINE.  Adding threads to PM's, I get SIX, not NINE.  Pretty bad when a computer can't add....

post #11 of 22

Yeah. Unfortunately Huddler keeps dropping the ball on this because they can't reproduce it. I'll try bringing it up again. 

post #12 of 22

It appears that the PM post count stays up initially UNLESS you open them by clicking on the pop-up.  If you go straight to the message box it doesn't initially decrement the count

post #13 of 22
Thread Starter 
I did open by using the box.
post #14 of 22
Quote:
Originally Posted by sibhusky View Post

I did open by using the box.

bang goes that theory then Sib! 

post #15 of 22
Thread Starter 
Quote:
Originally Posted by ScotsSkier View Post

Quote:
Originally Posted by sibhusky View Post

I did open by using the box.
bang goes that theory then Sib! 
It wouldn't let me do anything else except that or cancel, or opening a new tab. You couldn't click anywhere else in that tab.
post #16 of 22

I've been told the number is accurate, there is just a weird formula for figuring it out. I forget the details, but they are looking to simplify it in a future release to avoid the confusion. 

post #17 of 22

I get messages that tell me I have 2 pms all the time.

Almost always it's just one.

post #18 of 22
Thread Starter 
It's accurate if it's new messages in the last week, maybe. You saw the numbers. They don't add no matter what you're counting.
post #19 of 22
Thread Starter 

Here we go, more math info:

 

Logon, get:

 

 

Note the pop up says I have SIX private messages.  However, note also that I have only ONE private message in the red circle.  Now, this is the first time logging in using the PC in a few days, something that is worth noting.  Also note that it cannot be including subscriptions, as that number is higher.  So, I click on the OK in the pop up box and go into messages.  As you can see, only one conversation is bolded.  That conversation had only ONE UNREAD message.  Just as a point of information, the conversation at that point had 11 READ messages in it.  SIX (including the unread message) were from the sender.  So, still haven't found where the SEVEN could be coming from.  

 

 

Read new message (1), and come out, the unread messages are now wiped clean and the unread subscriptions are showing as 8.

 

The actual count of unread threads is also eight.

 

 

Time passes while I work on something else.  A new message comes in, now this time only showing as ONE:

 

 

And, in fact, there was only one there.  

 

Analysis, being as sometimes it counts correctly and sometimes it doesn't -- it is counting all the messages I got since the last time I used the PC as "new", but were in fact already read on my mobile tablet, but "new" arrivals for the PC.  There's a cookie that was set on the PC the last time I was on Epic using the PC, that is still somehow in play when I log on DAYS later, having been keeping up with messages, but on my tablet.  This for some reason is not a problem with the threads, as they are always correct, but is a problem for messages.  For some reason, the count for the pop up message is wrong, but the count for the red circle is correct.  

post #20 of 22

This was the response I had gotten a few weeks ago:

 

Quote:
Originally Posted by SJHuddler View Post
 

Okay we figured this out.  It's not a bug, it's that the way the unread replies in message threads, vs. unread messages, vs. messages you haven't actually read but you've gotten that pop up notifying you about before, that is totally inconsistent.  I'm not even going to try to explain this in detail but I did put it together into a ticket for future consideration.  #14518

 
post #21 of 22
Thread Starter 

Unread replies in the thread were WAY over seven as there were EIGHT threads.  So, that is not the issue.  And all the messages had been read except the single new one.  However, they were not read on this computer.  

post #22 of 22

I've brought it up a few times and gotten mostly unclear answers like the one I quoted you. Hopefully the fact they have ticketed it as an improvement will mean it will be fixed sometime soon. 

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