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What was that instructor's name???

post #1 of 20
Thread Starter 

LEAD Technologies Inc. V1.01


 The passholder's class levels and names of past instructors will be accessible under this program. Hopefully it helps people re-connect with instructors they liked in the past eg for a private tour. And hopefully it'll weed out those who think they're a higher level than they really are. The only hitch in my case is the levels stop at level 9, and don't go to "rad" and "awesome": :D

post #2 of 20

Things like this seem so incredibly obvious, especially to people with a technical or healthcare background.  The big question to me is: why aren't all big resorts doing stuff like this?  I'd guess the IT part is easier than convincing instructors to enter the data after each lesson.  Ideally, there'd be a place for notes that can be seen only by instructors.  This could improve the continuity and efficiency of lessons.

 

Connecting to that other thread...  You'd think for $479 dollars, a half-day private would include stuff like this.  I mean, if the resort is pushing the envelope for price, it should be pushing the envelope for innovation, too.

post #3 of 20
Thread Starter 
Quote:
Originally Posted by Xela View Post
 

Things like this seem so incredibly obvious, especially to people with a technical or healthcare background.  The big question to me is: why aren't all big resorts doing stuff like this?  I'd guess the IT part is easier than convincing instructors to enter the data after each lesson.  Ideally, there'd be a place for notes that can be seen only by instructors.  This could improve the continuity and efficiency of lessons.

 

Connecting to that other thread...  You'd think for $479 dollars, a half-day private would include stuff like this.  I mean, if the resort is pushing the envelope for price, it should be pushing the envelope for innovation, too.

 The data is zapped automatically onto the system when you book the lesson. Next time you book, there it is for the staff to see.

 

The half day was $335 iirc for passholders. As for 'what should the resort do' some places simply want to be seen as the premium product. A bunch of spa resort fellows took me out to a ski spa place. One guy was very proud to be the most expensive spa in the nation - and he was miffed when the ski spa was charging more. For the life of me, I still look like Rodney Dangerfield too.

 

Who knows what SV is thinking. At least a few little innovations like the tykes program are steps in the right direction imo. Ditto with events like the McConkey movie, the food vans, and the Baverian Chalet. Sad they can't get their heads into architectual-enginerring-social solutions that might allay the concerns of 4,700 readers of Dr G's letter.

post #4 of 20

For request Privates, info like instructors name could be put into the system at the time of booking, but this is not as straight forward for group lessons where clients are assigned to instructors after assessing their ability.

 

Here is an email that I sent in April to my GM

 

Sent: Monday, April 1, 2013 6:30:13 PM
Subject: Re: GREEN: ... Plan Announcements
 

The "Epic Mix Academy" below looks like a great idea and is along the lines of something that we discussed at one of our staff meetings this year- it seems as if we may need more computers in the locker room if instructors are going to mark off specific accomplishments of each student at the end of each day.  
 
I am wondering if there will be something done so that the student is linked to the instructor they took a lesson from each day?  Supervisors could go around with a scanner similar to how the Epic Mix Photographers do it.  This could give students the opportunity to go to Epic Mix and look up the instructor they took lessons from their previous trip (and enable instructors to look up their students to easily mark off accomplishments or even send a message to clients if there was a personal messaging system installed)  Might be nice to have a link on Epic Mix to book a private and a "like" button to promote an instructor on facebook.  It seems like this may also present the opportunity to tie guest service scores to individual instructors??
.
Thanks,
Matt 
 
During this off season, I set up a Facebook page to make it easier for clients to find me and be able to post photos and video.
post #5 of 20

I would think some parents will like seeing this stuff for a child's lesson to see what has been accomplished.

post #6 of 20
Quote:
Originally Posted by rx2ski View Post
 

I would think some parents will like seeing this stuff for a child's lesson to see what has been accomplished.

 

For my daughter, the two ski schools we have used the most provide a card with a check list that shows what was worked on, as well as where the class went, plus a general comment and recommendation for something to work on. That's in addition to what the instructor would tell me in person if I picked her up.  In that case, that was also an opportunity to ask questions.  I assume many other ski schools for kids do something similar.

post #7 of 20

hopefully it will work across all Vail, Inc. resorts not just a few hand pick ones.

post #8 of 20

Is this, or the thing with the pictures only available for season pass holders?

 

I'm going to Canyons Resort and would love the pics and tracking runs/vertical etc. I won't have a season pass however.

 

Am I out of luck? I asked someone from Canyons and they didn't know.

post #9 of 20
From our preseason Ski & Ride get together a month ago, if I remember correctly, Epic Mix Academy will be companywide. Each client in any sort of lesson will have a number that will be linked to the instructor, and the "report card" information for each student will be part of the instructor's checkout procedure at the end of the day.

I'm pretty sure Epic Mix photo and tracking will be used at each Vail resort, but I don't know that the required equipment has been installed at each yet.
post #10 of 20
Quote:
Originally Posted by Kneale Brownson View Post

From our preseason Ski & Ride get together a month ago, if I remember correctly, Epic Mix Academy will be companywide. Each client in any sort of lesson will have a number that will be linked to the instructor, and the "report card" information for each student will be part of the instructor's checkout procedure at the end of the day.

I'm pretty sure Epic Mix photo and tracking will be used at each Vail resort, but I don't know that the required equipment has been installed at each yet.

 

This is interesting.  I was going to ask if one of the instructors may chime in and give us some feedback on how it will work on their end.  Will this be more paperwork for you or will it simplify things? 

post #11 of 20
In the Breck adult world, this means more paperwork. We used to just turn in collected tickets (except for season lesson program) and a timesheet. The kids program has had individual report cards for quite some time. Now we'll all have those.
post #12 of 20
Quote:
Originally Posted by farbster View Post
 

Is this, or the thing with the pictures only available for season pass holders?

 

I'm going to Canyons Resort and would love the pics and tracking runs/vertical etc. I won't have a season pass however.

 

Am I out of luck? I asked someone from Canyons and they didn't know.

Not sure about Canyons, but at Vail it seemed most of the daily "tickets" last year were actually plastic cards like the season pass with RFD chips.  This allowed them to be read by the Epic Mix readers at each lift and with the handhelds the photographers carry with them.  To see your vertical or pictures, you then go online and type in your day pass number.  To avoid creating multiple accounts, the plastic card can be loaded with multiple days and/or reloaded.

 

Quote:
Originally Posted by Trekchick View Post
 

 

This is interesting.  I was going to ask if one of the instructors may chime in and give us some feedback on how it will work on their end.  Will this be more paperwork for you or will it simplify things? 

I am not sure exactly how it will be working at Vail.  For adult groups (and kids) we were already doing a class list with notes that got turned into the sups, but I am not sure if we will now be responsible for entering those into the computer or exactly how it will work.  We also had "Pocket Coaches" that we could give to both our group and private clients that came in green, blue and black zones with some basics for each included as well as a note section.  I would typically check off what we did before giving students their pocket coaches as well as adding a few specific notes.

post #13 of 20
Quote:
Originally Posted by MEfree30 View Post

I am not sure exactly how it will be working at Vail.  For adult groups (and kids) we were already doing a class list with notes that got turned into the sups, but I am not sure if we will now be responsible for entering those into the computer or exactly how it will work.  We also had "Pocket Coaches" that we could give to both our group and private clients that came in green, blue and black zones with some basics for each included as well as a note section.  I would typically check off what we did before giving students their pocket coaches as well as adding a few specific notes.

We were informed that we'll turn in some form of report for each student with the lesson tickets and our daily signout sheet and the POD (point of departure) clerical help would put the data into the computers.
post #14 of 20
Had an hour's (paid) training last night on the Epic Mix Academy program. Supposedly going to be corporation-wide. Slight differences for kids and adults instructors. Kids instructors will carry a very large booklet that has carbon copies so they can hand one page to the parents, turn in one for the clerical help to prepare for posting the same evening to Epic Mix. Adults instructors will carry just a little brochure to fill out and turn in to the clerks. No immediate written feedback for adults. Goal is to have the lesson results posted on Epic Mix by 7 p.m. of the day of the lesson. They expect returning clients to show up with their Epic Mix lesson page open on their cell phone to show the supervisors what lesson they should be in. This will have the wonderful effect of reducing "tip mining" by instructors who overinflate client egos by telling them they're more advanced than they actually are because the Epic Mix record will include the instructor's name.
post #15 of 20

Are instructors getting paid more to spend the extra time each day to fill out this

client information?

post #16 of 20
Quote:
Originally Posted by Racer View Post
 

Are instructors getting paid more to spend the extra time each day to fill out this

client information?

I doubt it, but it may not end up being extra time/info on our parts.  

 

Like Kneale said, our hand written info is turned in and then entered into the computer by someone else (who is getting paid to do that).  Previously, for group lessons, we had to turn in a class list that had a notes section for each student as well as the runs we skied and skills we worked on.  I am assuming/hoping that what we now turn in for Epic Mix more or less replaces our class lists.

 

Also, last season, we were strongly encouraged to use "pocket coaches" which had a variety of skills, accomplishments, etc on them as well as a note section.  At the end of the day, I would summarize what we did and give each student their own pocket coach with some individual feedback.  Some students were pretty interested in keeping theirs, while on occasion, they got left behind.  Having it online gives students access to this should they leave it in their hotel room, etc.  

 

For privates, we did not have to turn in a class list, so this may mean a few extra admin minutes at the end of the day, but I don't see that as a big deal.  

post #17 of 20
Quote:
Originally Posted by Kneale Brownson View Post

Had an hour's (paid) training last night on the Epic Mix Academy program. Supposedly going to be corporation-wide. Slight differences for kids and adults instructors. Kids instructors will carry a very large booklet that has carbon copies so they can hand one page to the parents, turn in one for the clerical help to prepare for posting the same evening to Epic Mix. Adults instructors will carry just a little brochure to fill out and turn in to the clerks. No immediate written feedback for adults. Goal is to have the lesson results posted on Epic Mix by 7 p.m. of the day of the lesson. They expect returning clients to show up with their Epic Mix lesson page open on their cell phone to show the supervisors what lesson they should be in. This will have the wonderful effect of reducing "tip mining" by instructors who overinflate client egos by telling them they're more advanced than they actually are because the Epic Mix record will include the instructor's name.

 

The best of intentions can have unintended consequences.  

post #18 of 20

seems like w/ everything there will be a learning curve, but as a client and parent of yearly clients i think it's great. every time we have put our kids in a class undoubtedly they have had different instructors and you have to go through the process of expressing where they are at or at least attempt to explain where they are at. always felt that something was lost in translation especially if the classes were spread out over a season. hopefully this system will give the instructors a better understanding where each client is and can dedicate there time of instruction to improving the skills of each skier vs spending a portion of the time trying to assess where each client is at at the beginning of the class or classes. 

post #19 of 20
What a great Idea. As an instructor, I have a business card and my personality to be remebered by..apart from a great educational, entertaining experience.
Now, (as a New Zealander) Im thinking global--what a fantastic idea. We have a site our clients can access, get last seasons TIPS (couldn't resist...as we very rearly tip in NZ. I survived of my tips in Jackson Hole and actually made money for a change) and spend the first day or two with some goals or guide lines to work on..before we go for a lesson and and being reminded who the instructors name is.
Great. I love it. It would suk for a big group though...(8+for beginners on crowded days) so, maybe, basic info for levels 1-3,4(generic progression maybe) and more in depth as higher level groups are smaller.

Privates paying asstranomically exhuberant prices (compared to my pay) get the Mag-Daddy review!

You have an id Caseykiwi101ski and boomfa!! Now with ski fields tracking vertical and so on.... awesome.
I'm two+ weeks from going to Niseko Japan, and have no way of telling all my x clients/ski students where I'll be. Apart from the few Ive stayed in touch with over last twenty years.. this will be ....fantastic.
post #20 of 20

My kids took some lessons at Seven Springs and the instructor was nicknamed "Moose". He gave out rubber bracelets that said "I skied with Moose". We asked for him again the next year.

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