Has ABC been groomed lately?
Is XYZ open yet?
These are questions that I ask at my own resort even though I am very familiar with the layout, what trails get groomed, etc. I'm usually asking a patrol as they seem to be the best sources, especially for early season and post-storm openings.
Can I get to XYZ from this lift?
Do I need to take another lift to get to ABC?
Where is the closest restroom?
These are questions I ask at resorts I'm not familiar with or if I want to make sure I'm getting on the right lift to get somewhere. I suspect the majority of the skiing population at resorts aren't familiar with the layout and/or have trouble interpreting maps or understanding where the are.
At a resort, the lifties, patrol, ambassadors, instructors, cafeteria staff as well as 'customer service desk' folks are there to provide customer service, IMO. They all represent customer facing personnel that have a stake in satisfaction of the customer as in maintaining their own job. They all should be friendly and helpful. Of that group, I interface with the lifties the most and find that they are among the least friendly of the employees at the area. That is just plain wrong. If I were in management at a resort, I'd address that.