In early January 2013 I set up the extended road trip in the second half of February to introduce my girlfriend Liz to the "Powder Highway" in British Columbia. I've always viewed the remote cat lodges as the best quality snowcat skiing, but at this late date needed a day operator who could accomodate both of us. Based upon research, TR's etc. I concluded that Valhalla likely offers the best such experience. I had a lengthy phone conversion explaining my background and our situation and reserved Feb. 27-28 with them, including a lodging package with the Lakeside Resort in Nelson. Valhalla sent me an e-mail on Jan. 12 with an invoice (labelled "Receipt") and a request for my credit card info. I replied to the e-mail, printed out the "Receipt" and gave it little further thought as I was leaving for another trip to Europe from January 16 - February 4.
On February 26 we drove to Nelson from Revelstoke, dropping by Valhalla's office about 3PM. Just one woman was there, we told her we were skiing the next 2 days and she gave us the release forms to sign so we wouldn't have to do it the next morning. When we arrived the Lakeside Resort about 3:30, they did not have a record of my reservation. They put me on the phone with Valhalla's office, who now said, "you never gave us a credit card." They were completely unsympathetic to our situation as they were fully booked though all the time we would be in the area. I was puzzled that I would have overlooked this, but as I had left on the other trip less a few days after making the Valhalla reservation I could not recall for sure. This was my 18th ski trip to Canada but I was very embarrassed to have screwed up what we expected to be the highlight of Liz' first trip to interior B.C.
So I first reviewed my credit card charges online (no charge had been made), then my e-mail correspondence, all of this at the counter at Lakeside, on my cell phone with Valhalla. When I found my January 13 e-mail containing the requested credit card info in response to their January 12 invoice, I felt vindicated and demanded that they resolve the problem. What I really wanted to push hard for was for Liz to get on their cat. When they denied responsibility in response to my first e-mail, I requested that they just take Liz. I've been cat skiing since 1997 and I've seen other operators (most recently this time at Mustang) take an extra customer occasionally and very often squeeze in an extra staff person.
With our limited time in the area our e-mail and phone conversations became more hostile. Valhalla claimed to have sent me a follow up notice, but did not produce a copy of it as I had with my January 13 e-mail. Valhalla did not admit to any error or carelessness in either receiving my credit card info or in sending me an explicit follow up. They advised me to check out Wild Horse and Big Red, which I did as noted in the other thread.
The only mistake I can see here on my part was not checking for a charge on my credit card bill. I always check those bills to see all charges are legit, as I did on the bill I paid before Feb. 19. I did not stop to think, "There's no charge from Valhalla on here, maybe I should call them."
So before I go on any farther, I'm curious to get opinions here. Is this all on me for not double checking my reservation? What if anything should Valhalla have done when I produced a copy of my January 13 e-mail containing the credit card info they requested?