Originally Posted by crgildart
Anybody that returns something beyond 30 days has some issues, perhaps they were in the hospital or traveling overseas. I also don't think it is cool to return stuff you've used EVER unless it totally failed immediately. If you made a poor choice and regret it bummer. You should have either done better research, listened to the sales folks when they recommended something else, or just learn to be happy and live with with your decision. Stores aren't in business to give everyone do-overs for every bad choice they made. We're adults, take responsibility for your actions rather than trying to shill them off on others.
Oh, had to post this before this thread gets locked hahaha!
100% satisfaction guaranteed? LOL!
Wow, you must not have much stuff then. A month is not very long at all. Some stuff takes time to test out and fine tune. Some stuff breaks down way before it should but well after your ridiculous 30-day threshold, and sometimes after the crappy 1-year warranty. Some stuff - say pretty much any outdoor gear - is impossible to test in the confines of a store and may dependent on the right weather conditions (e.g. that pair of huge powder boards you got on sale while waiting for a decent Mid-Atlantic snow storm).
Here's an example outside of the skiing world. A few months back I bought a Sonos wireless music system. The system looked great on paper. I did "the research" and it got an overwhelming number of very good reviews. I "listened to the sales folks" that couldn't stop raving about it. I brought it home very excited about it. It took a little while to set up, but it worked great - for about 20 minutes. Then the damn bridge kept disconnecting from the speaker (they use their own proprietary wireless bridge instead of just using Wi-Fi or Bluetooth). Not only that, but you had to physically go to the speaker/bridge to reconnect them, kind of taking away the convenience of a wireless system. I tried a bunch of their recommended troubleshooting stuff, got it working temporarily on and off, but it kept disconnecting pretty much every time.
Thing is, with so many good reviews, I figured it must be an external problem. I even went out and bought a new router since that was one of the listed potential problems. After weeks of tinkering around with the stupid thing (I don't exactly have hours to sit there every day with it), I realized it was simply a whole lot of headache for what was fairly overpriced to begin with - all I wanted to do was listen to music, which should be simple. Luckily, I had purchased it right before Best Buy cut their own return policy to 15 days, so I was able to return it just under 30 days. Sonos' guarantee is a little longer (30 or 45 days, I believe), but only applies to gear purchased directly from its website. Then I went out and bought a Web radio for half the price and a quarter of the hype that works a thousand times better.
Anyway, the unfortunate trend in retail is retailers and manufacturers offering less and less product guarantee and then charging hundreds for the "extended warranty" bs that they do offer. Meanwhile, products get more and more complex and less and less durable, making for an increasing number of ways they can fail and/or be difficult to assess within a couple weeks/months' time. And I'm beginning to see how they're getting away with it - because the public won't only be okay with the change, they'll sing the praises of it!