Originally Posted by mallthus
And they have a guarantee too. If my boots don't fit right, they'll work on them, free of charge, until they do. If they can't make the boots they sold me work, then they'll take them back, put me different pair and try some more.
That's why I bought my boots there and that's why they're crazy busy. If you're not adding value like that, then you deserve to have BC and REI kick your ass.
Its been my experience that most shops have a fit guarantee- they will work on it until it fits, and if it won't fit, they will replace it with another boot that does. I guess these shops are also being unfair?
I just don't get this thread. It would make a little more sense to me if this was a thread about outdoor gear in general, but REI is just not that great of a ski shop in price, selection, knowledge, etc.
I can understand people wanting to point out (very correctly) that despite being organized as a co-op, REI acts like much more of a large chain retail store, doing things profit-oriented first and foremost.
Yes, REI gives to many environmental groups, and yes that giving is a tiny fraction of its profits.
Yes, REI pays better wages and has better benefits than most retail stores.
Yes, REI pays its CEO close to a million dollars a year. I doubt that's out of the ordinary for stores of its size.
I don't get it. I think some people see REI through rose colored glasses and equate "co-op" with "non-profit," but at the same time, REI is so far removed from being the worst of the worst when it comes to large retail that I completely don't understand the hate. Even if paying a living wage with benefits and donating tepidly to charity are just token efforts, they are efforts most large retail companies in America choose to ignore.