EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ski Gear Discussion › Smith Variant Brim - Warranty
New Posts  All Forums:Forum Nav:

Smith Variant Brim - Warranty

post #1 of 4
Thread Starter 

I know Smith has a lifetime warranty on most of their products.  Has anyone used their warranty service and how was the experience.  I have a Variant Brim helmet.  The brim gets loose from the helmet on one side ... I can put it back in, but it is never tight and secure.  I have not had any impacts with the helmet, but can't vouch for what happens to it when packed for a trip.  Is this the kind of thing they might cover, or would I just be wasting the shipping cost?

post #2 of 4

Take the helmet to your local dealer. They should be able to look at it and tell you if it is worth sending in. Smith doesn't have a life time on helmets. They are meant to be replaced. That being said if it is a defect in any way they will get you taken care of. Your retailer can help.   

post #3 of 4

I have the same helmet.  One of the ear pads started to fall apart after 3 years.  Sent a note to customer service (smith@smithoptics.com) offering to mail in the damaged ear pad for repair and/or inquire as to the cost of a replacement.  Response was "don't bother - we'll just send you a new set of ear pads at no cost".  Best customer service anywhere.  Send them a note re. the problem and I'm sure they'll make it good.

post #4 of 4
Thread Starter 
Quote:
Originally Posted by jdleuck View Post

I have the same helmet.  One of the ear pads started to fall apart after 3 years.  Sent a note to customer service (smith@smithoptics.com) offering to mail in the damaged ear pad for repair and/or inquire as to the cost of a replacement.  Response was "don't bother - we'll just send you a new set of ear pads at no cost".  Best customer service anywhere.  Send them a note re. the problem and I'm sure they'll make it good.


I did e-mail their customer service group.  They said they would have to evaluate the helmet and determine if it is covered, or give me a quote for the repair.  I guess since this is different than a simple, replaceable part, that makes sense.  I just don't want to pay for shipping if they are going to tell me they need to charge for a repair ... I would rather just find a clearance sale for a new one. 

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Ski Gear Discussion
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ski Gear Discussion › Smith Variant Brim - Warranty