The morning after a full days dump at Snowbasin we pulled into snowbasins overflow lot and what a royal shit show they can run.or perhaps train wreck would be a better description.
We almost were blockaded into our spot for the unknown amount of duration with only to having to catch a return flight to indy that same afternoon.
So after conveying our disappointment the to GM and not being able to get onto the mountain with this whole situation to snowbasin this was their response :
Thank you for your e-mail in reference to your experience at Snowbasin on Sunday, February 24th. We always appreciate our guest’s feedback and we consider each comment to be valuable. Our first consideration at Snowbasin is the safety of our guests. Our parking lots are designed to allow for two rows of parking in the center of each lot, as well as along the sides. As you discovered, it is possible for guests to leave at their convenience even when the lots are full. You mentioned safety concerns on the mountain. Please be aware that our uphill mountain capacity on our lifts is 19,000 skiers per hour. Even on our busiest days, we rarely have a lift line longer than ten minutes. Once you are on the mountain, you will often find that there are no lift lines on the upper lifts, and very little congestion on the slopes. We are pleased to hear that you plan to return to Utah again, and we hope that you will include Snowbasin in your plans.
Vickie Harris | Executive Assistant to John Loomis, General Manager | Snowbasin ResortT: 801-620-1047 | M: 801-710-6803 | F: 801-620-1314 | PO Box 460, Huntsville, Utah 84317
(Our response to the snowbasin gm)
Just reading a guest's comments doesn't improve your parking lot
situation at Snowbasin. In addition to two rows of cars being
instructed to park, there was an additional row directly behind our
car which was in the second row. There wasn't enough space between the
rows to exit the parking lot which was error #1 and error #2 parking
cars directly behind us which essentially blocked us into the lot.
Thank you for the stats on the volume your mountain will safety
occupy......we never got to the mountain because of the unsafe parking
situation didn't allow for it. As skiers were putting gear on with
little children running around as additional cars of course were being
instructed to park.
We will inform all of our fellow affiliates of the experience we had
at Snowbasin so they don't waste their time or resources at your
Caring about a guest's safety begins before they occupy the mountain
and even your staff informed us they weren't prepared and were not
There is no incentive for us to return to Snowbasin and if executive
management has your philosophy regarding the skiers who occupy your
mountain then there are many weak links from the top filtering
So to conclude our story we wont be returning to the train wreck we experienced and shall shred and drop some major cash elsewhere.
FYI -we loved solitude especially skiing down from the summit was AMAZING !! best part of our trip !!!