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Heel broke off my Rossignol boots

post #1 of 26
Thread Starter 

I was skating up a small slope the other day and the entire heel of one boot fractured and came off. 

I've had these boots *forever* (about 15 years).  But I kept them because they were the best boots I ever had. Super stiff and fit my feet perfectly.

 

These were top-of-the-line boots I got on pro deal way back when. I hate the thought of paying retail. Anyone know if there is even a sliver of hope that Rossignol would help me out on this? I figure if I go through the normal channels, I will get shot down at the front door. But I dunno if someone might know of a back door route?

 

I know.. fat chance.. but just thought I'd check.

 

Thanks!

 

post #2 of 26

Have you tried the normal channels yet?  Why the pessimistic attitude thinking you'll get shot down?  what do you have to lose if you are shot down?

Go to ski shops that carry rossignol first, as well as boot specific shops.

post #3 of 26
Thread Starter 

First thing I did was call a shop that handles Rossi here. Talked to a tech who was quite confident I would get nowhere with them. And according to the web site, warranty is only 1 year. 

Was just looking for some advice first in case someone has dealt with something similar.  Maybe someone would have an idea how to handle the gatekeeper if I call some main corp #, etc.

post #4 of 26
Sorry. Your chances of getting anywhere are slim to none. If you got 15 seasons, you got your money's worth.

You may be able to find that generation of boot on eBay.

Dennis
post #5 of 26
Quote:
Originally Posted by Denny1969 View Post

Sorry. Your chances of getting anywhere are slim to none. If you got 15 seasons, you got your money's worth.

You may be able to find that generation of boot on eBay.

 

But there's quite a good chance that your ebay purchase will also crack.

post #6 of 26
Thread Starter 

Oh yeah, definitely got my money's worth. But just seems like such an odd thing to happen. Maybe I'll take one more shot at contacting someone.

Anyway, thanks for the feedback.

post #7 of 26
Thread Starter 
Quote:
Originally Posted by cantunamunch View Post

 

But there's quite a good chance that your ebay purchase will also crack.

 

True. I do like the boots, but it seems they have hit the end of their lifespan.  The funny (not) thing about it is that I've never had a problem with them in all those years.  But before the heel broke off, that same morning, another big piece of plastic broke off (in an unrelated, non-critical area).  It's like a timer went off telling them to self-destruct after x number of days.

post #8 of 26

What kind of help are you looking for?

 

15 years is way, way, way, WAY outside the general design life for a pair of boots. Most plastics, especially plastic exposed to the sun, just does not hold up that well, not to mention the liner.  If you are trying to get the manufucaturer to replace the boots on their dollar, I'm sorry but I just don't think that is going to go anywhere.  If you drive a car 400,000 miles and it breaks, asking the manufacturer to replace the car is going to fall on opretty deaf ears.

 

If you are looking for whether they have a set of your boots, that may get a little further, but its really doubtful that they would have any stock that old.

 

Unfortunately for those of us that have some old stuff that we really like, 15 years is eternity in the skiing world, and when the stuff gives up the ghost, its done.

post #9 of 26

I'd try the current liners in a newer shell if you really like the way they fit.

 

As for the current shells..

 

 

post #10 of 26

Where do you store your boots during the off season?

post #11 of 26

^^^ I avoid storing my stuff someplace without climate control.. but boots/skis can also take a heat beating in a hot car or truck during a cross country move.

post #12 of 26
Thread Starter 
Quote:
Originally Posted by anachronism View Post

What kind of help are you looking for?

 

15 years is way, way, way, WAY outside the general design life for a pair of boots. Most plastics, especially plastic exposed to the sun, just does not hold up that well, not to mention the liner.  If you are trying to get the manufucaturer to replace the boots on their dollar, I'm sorry but I just don't think that is going to go anywhere.  If you drive a car 400,000 miles and it breaks, asking the manufacturer to replace the car is going to fall on opretty deaf ears.

 

If you are looking for whether they have a set of your boots, that may get a little further, but its really doubtful that they would have any stock that old.

 

Unfortunately for those of us that have some old stuff that we really like, 15 years is eternity in the skiing world, and when the stuff gives up the ghost, its done.

If the car broke in half, I'd still be talking to the manufacturer :)

post #13 of 26
Thread Starter 
Quote:
Originally Posted by mtcyclist View Post

Where do you store your boots during the off season?

I store them in a closet in the house. They've always been taken care of.

post #14 of 26
Thread Starter 
Quote:
Originally Posted by anachronism View Post

What kind of help are you looking for?

 

15 years is way, way, way, WAY outside the general design life for a pair of boots. Most plastics, especially plastic exposed to the sun, just does not hold up that well, not to mention the liner.  If you are trying to get the manufucaturer to replace the boots on their dollar, I'm sorry but I just don't think that is going to go anywhere.  If you drive a car 400,000 miles and it breaks, asking the manufacturer to replace the car is going to fall on opretty deaf ears.

 

If you are looking for whether they have a set of your boots, that may get a little further, but its really doubtful that they would have any stock that old.

 

Unfortunately for those of us that have some old stuff that we really like, 15 years is eternity in the skiing world, and when the stuff gives up the ghost, its done.

 

And by the way... there is no expectation here.  It's a simple matter of wanting to know if someone knew of a way to get Rossignol to replace the boots. I'm not bashing them.  I just figured it was a long shot, but worth a try. That's all.

post #15 of 26
Quote:
Originally Posted by lumberg View Post

 

And by the way... there is no expectation here.  It's a simple matter of wanting to know if someone knew of a way to get Rossignol to replace the boots. I'm not bashing them.  I just figured it was a long shot, but worth a try. That's all.

 

I think you'd have a better chance of getting hit by a chunk of the moon when it explodes and the world ends in 2012.

post #16 of 26
Thread Starter 
Quote:
Originally Posted by markojp View Post

 

  I'm sure someone at Rossi central has printed out this thread and taped it to the break room fridge.

 

LOL. yeah. ROTF.gif

post #17 of 26
Quote:
Originally Posted by markojp View Post

 

I'm sure someone at Rossi central has printed out this thread and taped it to the break room fridge.

 

Hmm then he might still have a chance...

 

 

Was that one of the 'reverse overlap' shells?

post #18 of 26
Quote:
Originally Posted by cantunamunch View Post

 

Was that one of the 'reverse overlap' shells?

 

 

It is now.

post #19 of 26
Thread Starter 
Quote:
Originally Posted by cantunamunch View Post

 

Hmm then he might still have a chance...

 

 

Was that one of the 'reverse overlap' shells?

 

They say "inverted overlap".  Is that the same thing? I dunno...

post #20 of 26
Quote:
Originally Posted by markojp View Post

 

I'm sure someone at Rossi central has printed out this thread and taped it to the break room fridge.

 

 

 

Perhaps you've invented the next generation of tele boots?

post #21 of 26
Quote:
Originally Posted by crgildart View Post

 

Perhaps

 

You got any spare butterfly plates?

post #22 of 26

no, but I hear Cubco's coming out with a ripp'in touring binding. 

post #23 of 26
Quote:
Originally Posted by cantunamunch View Post

 

You got any spare butterfly plates?


No Spademan gear at all here..

post #24 of 26
Thread Starter 
Quote:
Originally Posted by crgildart View Post

 

 

 

Perhaps you've invented the next generation of tele boots?

Yep.. all I needed was a big rubber band. Instead, I got to impress everyone with my carving-one-ski prowess.... it had been a while.

post #25 of 26

Time to go shopping........you got your monies worth! smile.gif

Maybe your next pair will last 15 years too.

post #26 of 26
Quote:
Originally Posted by crgildart View Post

^^^ I avoid storing my stuff someplace without climate control.. but boots/skis can also take a heat beating in a hot car or truck during a cross country move.

 

Someplace out of sunlight is pretty important too.

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