Patagonia has officially lost me. I've been a customer since around 1988. Still have my old grey fleece. Awesome customer service, but unfortunately you need it all too often now. The last straw? Ordered two pairs of long underwear, one light and one medium weight. I've ALWAYS worn a L... 34-35 waist pretty much the whole time. The light weight pair... Perfect. Same as always. The middle weight pair... 34-36 waist my arse. Maybe after a couple of cases of beer. Damn things won't even stay up. Bought on pro deal so I pay for shipping. Even for return. Their sizing is so completely f:);#+*}'d that you can no longer even buy underwear without trying it on at a retail shop.... which according to pro purchase rules you're not supposed to do. Sorry Yvon. I'm bummed too.
Maybe they are just growing too much? They used to be a core mountaineering/climbing/backpacking brand, and now they are doing everything; fashion, resort gear, swimwear, trendy around-town stuff. They probably have lost some focus. A good friend of mine is working with Steve House on some promotional stuff; Steve is still happy with their mountaineering gear, so it must be up to snuff. He would know.