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Shop Very Nearly Drills Thru Ski

post #1 of 25
Thread Starter 

Brand new skis and bindings. Shop tried to slip this one past me! Penalties? 

 

 

 

 

 

 

post #2 of 25

I doubt the shop is out to get you, but yes, they made a small mistake. Most likely they didnt' drill deep enough, and the end of the screw is pushing material toward the base of your ski. It's an easy fix and shouldn't effect the performance of your ski at all. On another thread, the OP's going to go to small claims court for something similar which is just silly and abusive. Talk to the shop. They should sort it out and take care of you. If they don't, then you have a legitimate beef.

post #3 of 25
I thought that the advice you got here was pretty good.:
http://www.tetongravity.com/forums/showthread.php/257905-Shop-Drives-Binding-Screw-thru-Base

Consider getting over it.
post #4 of 25

Step 1:  Return to Mystery Shop

Step 2:  Tell them they made a mistake on the mount, and ask them to fix it.

Step 3:  .....

Step 4:  Profit.

Keep in mind - HOW you tell them that they made a mistake will have a direct connection to how they remedy the issue.  Be a jerk, and they'll probably fix the issue then tell you to go pee in your pants.  Be polite, realizing that mistakes happen - tech probably didn't even notice the bump - and they might even refund your money after they fix it.

 

All in all, it really does appear to be a non-issue.

post #5 of 25

   NOT a big deal at all. You wouldn't even notice it on the snow...unless you're a WC Super-G or Downhillerwink.gif  Markojp is correct, you see this quite often--screw too long/hole not deep enough or BOTH.

 

    zentune

post #6 of 25
I read the maggots response... Tears are streaming down my face....
post #7 of 25
Quote:
Originally Posted by Mr. Crab View Post

I read the maggots response... Tears are streaming down my face....

*2 

 

looks like Alpine2013 didn't like it and is still forum shopping.......hopmad.gif

post #8 of 25

Yep opinion shopping.  More sensitive people here who would recommend new skis for life, shop owner's first born etc....... Much lulz at TGR.

post #9 of 25

Seems minor to me.  Return it to the shop, ask them to shave the screw or use a short one, then re-install. OR you can do it at home.

 

BTW, Not likely that they would drill THRU the ski, because they probably have a depth stop.  It's a dimple caused be a slightly long screw, or uneven binding plate?.
 

post #10 of 25

Seriously, it's a hole not drilled deep enough. The screw pushes the material down and the result is a dimple... simple. I'd put money on it.

post #11 of 25

'The screw pushes the material down and the result is a dimple...'
 

I can see that happening.  screw pushing undrilled material.

 

In any case, it's a simple fix.  I don't know why the OP is insisting some more major. 

post #12 of 25

Good question, eh? Everybody wants something I guess. It's always easier to slag the shop on the interwebz than to just ask them what's up 1:1 and face to face is all I can figure.

post #13 of 25

   As said above...an EASY fixicon14.gif

 

     zenny

post #14 of 25

It's a minor problem with an easy fix. Either do it yourself and save the hassle of driving to the shop, or go back and have them fix it and try to get them to offer you a future discount or a free tune or something.

post #15 of 25
Quote:
Originally Posted by benji7 View Post

....and try to get them to offer you a future discount or a free tune or something.

 

But why? What is this sense of entitlement over rectifying a minor FU?

post #16 of 25
Quote:
Originally Posted by Taxman View Post

 

But why? What is this sense of entitlement over rectifying a minor FU?

Well, I agree it is not a big deal or a supreme court case. But when any business makes an error, understandable or not, that causes their customer inconvenience - like having to make an extra trip to the shop, fouling up a couple of hours (not all of us live near the shop we use), it is a good (but not necessary) practice for the business to offer the customer something to both compensate them in some way for the inconvenience imposed or just to restore the business in the positive column of the customer's mind. This is why a smart restaurant gives customers a free drink when they did not have a table ready until half an hour after the reservation or a free dessert when the fish was too salty. Necessary? entitled? no. a good business practice - I think so. In my normal dealings with dry cleaners, stores, etc. I generally try to avoid the ones that foul things up period and especially those that make me take an extra trip to get their  mistakes corrected. I don't feel I am entitled to a freebie in those situations but I may give the business an extra chance if they demonstrate that they understand that their error had consequences (admittedly not serious but probably annoying) on their customer.

post #17 of 25
post #18 of 25

Brilliant, should be bookmarked for the next thread like this.

post #19 of 25
Quote:
Originally Posted by markojp View Post

Seriously, it's a hole not drilled deep enough. The screw pushes the material down and the result is a dimple... simple. I'd put money on it.


another possibility: the binding mount screw drove through the binding (plastic screw holes and plate) and stopped farther into the ski. I have done this with Looks when the clutch on the drill was not functioning properly, or I wasn't.

 

If I had a shop, I'd be reluctant to mount someones pre-used bindings for this reason. The screw hole can be damaged and not stop the screw correctly at the right depth. And impossible to prove either way.  Note: these bindings are new from the shop, so this is a side point, but I bet used bindings have damaged screw holes. .

post #20 of 25

this is a simple mistake, that can easily happen for many reasons. i usually fix this by backing the screw out and finding out what the issue was. its either...

 

1.) screw is too long for the ski - grind a little off and reinstall

2.) drill failed to penetrate deep enough and pushed core material down into the base - redrill and reinstall

 

the fix i have always used in my 15 years has always been to use a heat gun to LIGHTLY heat the area for a few seconds tops and then use the back of a rounded screwdriver to lightly press the dimple back.

 

this doesnt warrant new equipment or a lawsuit. its a shame that it was overlooked by the technician, but it does happen and can be easily fixed.
 

post #21 of 25
Quote:
Originally Posted by Taxman View Post

Yep opinion shopping.  More sensitive people here who would recommend new skis for life, shop owner's first born etc....... Much lulz at TGR.

Stated by the taxman, ironically....biggrin.gif
post #22 of 25

I have done this by turning the tap one too many turns.  A tap with the hammer and a few passes with the scraper...good as new.

post #23 of 25
Quote:
Originally Posted by Bob Lee View Post

I thought that the advice you got here was pretty good.:
http://www.tetongravity.com/forums/showthread.php/257905-Shop-Drives-Binding-Screw-thru-Base

Consider getting over it.

Invalid Thread specified. If you followed a valid link, please notify the administrator

was the funny stuff deleted??

post #24 of 25

The link in this post works for me

 

http://www.epicski.com/t/117152/shop-very-nearly-drills-thru-ski#post_1534417

 

amusing .....

post #25 of 25
Quote:
Originally Posted by Mojo1 View Post

Quote:
Originally Posted by Bob Lee View Post

I thought that the advice you got here was pretty good.:
http://www.tetongravity.com/forums/showthread.php/257905-Shop-Drives-Binding-Screw-thru-Base

Consider getting over it.

 

Invalid Thread specified. If you followed a valid link, please notify the administrator

was the funny stuff deleted??

 

Huh, the guy must have deleted the thread.  He was getting a real a hard time from the mags.  

 

th_dunno-1[1].gif

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