I bought my son new 2012 Bushwackers during skis.com Christmas in July Sale. I had the bindings mounted at my local shop in November and then wrapped them for Christmas. My son, who has been skiing since he was 5, had the best 4 days of skiing in his life. Then the topsheets began to "string" and then "lift back" from the edge on one ski. As they dried out, the topsheet began to shred in the spot where it had "lifted" and we noticed some small "bubbles" forming along other spots on both skis. Skis.com said they would either replace them or refund our money but they did not have the Bushwackers in stock in my son's size. I planned to call blizzard but had to wait for them to reopen following the long weekend.
Goldsmiths: We took them into the local shop in Big Bear to ask his advice and to have the bindings removed. There are multiple owners and it was the first time I had dealt with this particular owner. In short, he was rude, kept cutting me off, telling us that he had seen this before on a demo pair and that our son must have crossed his tips or done SOMETHING to cause this. I managed to get a couple of words in- explaining that I had skied every run with my son over the last 4 days and that he had not done anything to cause this. He stopped just short of calling me a liar and said that we would have to "agree to disagree." He told me not to bother taking the bindings off because Blizzard wouldn't warranty this. At that point I left. I did not purchase these skis there, but I wasn't asking for anything but advice and to have the bindings removed for shipping, and I did expect to pay for that service. In the last two years, I have purchased the following from that shop: skis, boots, and poles for a friend's son, seen a bootfitter for an adjust and purchased a footbed, had two sets of bindings mounted, bought various sundries such as wax, face masks, boot heel and toe peices, hats, etc. I had just finished speaking with a couple of other employees about Fischer Vacuum Boots which I was planning to purchase this week. Really, it's the only shop I've gone to in the past. Now - not so much. I'll wait until spring in Mammoth and go to Footloose.
Blizzard: We almost didn't call them after what the owner of the shop had said. Luckily, I have heard nothing but praise for their customer service and we gave them a call after all. The rep couldn't have been nicer! He immediately told us to ship them out and they would replace the skis. It was easy, quick, and a very pleasant conversation all the way around. I knew that Blizzard made a quality ski and I knew this was an anomaly.
Moral: Goldmsith's has lost generational business simply because of rudeness. My son and his 2 friends heard the whole Goldsmith's story. Blizzard has gained generational business because all three boys were in the car and overheard the phone call with the customer service rep on the speaker phone. These are 15 year old boys who love to ski and already get in as many days a year as possible. When their parents call and ask me what ski to buy them, you can bet that I will be recommending Blizzard.