Originally Posted by jzamp
One thing that really bugs me is when I'm looking for something specific and the employee keeps pushing something else. Especially if I have a feeling that their technical expertise is pretty average.
I like this post.
I think it all has to do with the motivation behind the recommendations, and the motivation is usually pretty apparent.
A shop person who is motivated to prove how much more he knows than the buyer should keep their mouth shut.
A shop person who is motivated to upsell a customer who has perfectlty servicable equipment should not be heavy handed or risk losing the business.
A shop person who takes time to improve the customer's ski experience, even if it doesn't net them an immediate sale, should be allowed to talk all he wants.
My experience- I took 2 years off of skiing in my early 20's because I blew my knee up off the slope. When I got back into skiing, my knee was very weak, I couldn't ski any more than freshly groomed runs, and didn't know if I would ever be able to do more.
I bought cheap equipment to get back on the slopes from Gart Bros, now Sports Authority . This was also my first adult boot-buying experience. As I kid, like many, I made my foot fit whatever we had, and was light enough to get away with some fit issues that would not fly as an adult.
With my new stuff, I had crippling foot cramps on the ball of my feet that forced me to pop the boots out every 2-3 runs. I lived with it a few years, as my knee was to tweaked too really ski much anyways.
A few seasons in, I finally decide to talk to somebody about it, and take it to a local shop. Guy asks me what my shoe size is. I tell him 12 to 12 1/2. He measures 10.5. He then comments that my foot is the widest he's ever seen. I knew I had wide feet, but not to an exceptional level. Turns out I've been buying regular shoes for my foot width, rather than length. The Gart Bros. boots were 31.5 or 32.5. I got fit into a 27.5, and then punched out the sides. I also got moved up into a stiffer flex after he showed me how the softer flex boots where crusing when I flexed forward. I went along with the fit, but protested over the flex.
Long story short, the shop guy was right. I skied much better the next season with th new boots, and that really allowed me to build the knee back. Had the guy not spent the time arguing with me to get the equipment right despite myself, I would not be where I am.