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Lange RX 130, one year later...

post #1 of 7
Thread Starter 

Hello All,

 

I thought I would make a report on my Lange RX130's one year into ownership.

 

Right now I have a love hate relationship with these boots.  The love part is that they fit great and ski fantastic.  The hate part is that they leaked worse than any other boot I have ever owned.  The problem with the leaking wasn't the traditional toe box, but rather the entire overlap down the front of the boot.   To put it simply, when the boots were buckled up there was still a significant gap between the overlap allowing snow and mositure to literally pour into the boot, then it would freeze giving me an ice layer between the shell and inner boot.  Of course this caused my feet to get quite cold.

 

Now, I work p/t at a local ski shop and our owner tried a few remedies, silicone seal, rubber gasket etc and finally talked to Lange about the issue.  Of course at first Lange denied ever hearing about such an issue.  Then I told my owner that I had read here and other forums where others have had the same issue.  He called again and spoke to a guy who he knew from his racing days from years gone by.  This person was in product developement with Lange and admitted off the record that they knew that some, not all, but some have this issue and that they were addressing it with ongoing manufacturing improvements.  He also suggested that I should just return the boots after the end of the season, which I did.

 

About 2 weeks ago, my replacement pair came in.  I was excited.  I pulled them out of the box to look at them, and what do I see?  Yes, a gap between the overlap.  Not good.  Then I discovered something even worse.  They sent me a mismatched pair.  The right boot 26.5 the left 27.5.  Then I notice that the boots look slightly worn and then see a store merchandise price lable attached to the sole of one of the boots.  WTF?????????  Apparently they sent me something that had been returned to them or had been used at a trade show.  And Lange wants me to sell their boots in our shop!??  So they went back again to Lange.

 

Yesterday the replacement for the replacement arrived and this time I think they will be good.  A quick look revealed that both boots were the same size and there is NO GAP in the overlap.  I also noticed that the powerstrap is slightly different than my original pair and I think the liner is slightly different as well.  I have them on my feet right now starting the break in process and of course I will still need to have a few normal (for me) fit issues taken care of by one of our boot fitters.  I am keeping my fingers crossed that these have the bugs worked out and I will get several years use out of them

 

I will keep you guys posted.

 

Rick G

post #2 of 7

I had the exact same problem with the 2012 RX 130 LV boots like you did.  I've talked to other people I've seen wearing them and the response was either, "I love these boots and they don't leak at all" or "I love these boots but they leak like crazy."  My guess is something went screwy during a certain segment of their production run(s).

 

Lange replaced them for me with the 2013 version, no questions asked, so I do give them credit for that.

post #3 of 7

It's unbelievable to me that Lange could respond to a product complaint and send out a miss matched pair of boots with the icing on the cake the same deficiency going on with the overlap.

 

Makes you wonder what goes on behind the scenes. To their credit they did make it right but I'd think that customer service would have things buttoned down better than that.

post #4 of 7
Thread Starter 

I am glad to hear that I am not crazy and that others have had the issue as well.  You have the LV and I have the reg 100mm model so both models were affected. 

 

I am not sure if I have the 2013 model, but the box has a date of 4/12 which would have been after last season.  Hopefully they are the latest version.  They felt pretty good on my feet today with my custom insoles in.   I need to punch out the 6th toe area and check for canting issues.  Keeping my fingers crossed that they work out.

 

I don't know about you guys, but I hate buying ski boots.  Love buying skis, but boots?  It always seems like a prolonged trip to the dentist.

 

Rick G

post #5 of 7
Thread Starter 
Quote:
Originally Posted by JayT View Post

I had the exact same problem with the 2012 RX 130 LV boots like you did.  I've talked to other people I've seen wearing them and the response was either, "I love these boots and they don't leak at all" or "I love these boots but they leak like crazy."  My guess is something went screwy during a certain segment of their production run(s).

 

Lange replaced them for me with the 2013 version, no questions asked, so I do give them credit for that.

 

 

Part of the problem was that when we sent them back in April, they only issued credit to the shop where I work and was told to reorder for next season.  Our owner only brings in a small amount of the RX130 and forgot to order an extra pair of my size so  a couple of weeks ago, after I bugged him about it, he called in an order for a rush pair.  I don't think the person in the warehouse knew the boot were for a shop worker or the reason they were ordered and just grabbed the first pair he saw. 

 

Now why Lange, knowing there was an issue, did not clear the bad pairs out of the warehouse before this season is an entirely different issue that gives me additional cause for concern.  Too bad because I really like the boots and how they perform.  The best flex pattern and heal retention of any boot I remember, and I have owned a few.

 

What are the chances that someone from Lange reads our forum?

 

Rick G

 

PS the boots were bought from store stock and not a pro deal, not that should matter.

post #6 of 7

Rick, if you're in a relatively high volume retail shop pulling a lot of boots, you know that it isn't all that hard to mismatch boots and box bits. Bottom line, the mistake was corrected, ski days weren't lost, and you're going to have a great pair of boots. Why the worry?

post #7 of 7
Thread Starter 

Mostly because I hate going through the boot fitting process and now have to do it 2 years in a row when it normaly was every 4-5 years which was always a season or two too long because I hate the boot fitting process.

 

Sorry for the rant.

 

Rick G

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