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need advice - brand new skis drilled wrong

post #1 of 22
Thread Starter 
I've been reading this forum for a while but this is my first post. So for the past 4 seasons I have been skiing some big box k2 low end skis. I finally decided I was ready to move up and purchased a set of last season's unused (still in wrapper) Icelantic Nomads. I took them to a local shop to get my bindings mounted. I went in to pick them up and they gave me my skis and charged me for the mounting. When I got home I noticed they drilled the binding wrong. I have six filled holes in my ski. What really upsets me, outside of the fact that they busted my chops for not having my paper work, is that they were never even mentioned it to me. When I called back the guy said to talk to the manager in the morning. So here is my dilemma, I think just getting my money back for the mounting doesn't quite cover what was done to my skis, but asking for a replacement seems like overkill. What would be fair to ask for compensation? Oh yeah and they forgot to give me my boot back so now I have to drive an hour to pick that up too.
post #2 of 22

What they did is chicken*hit. Not telling you what they did wrong is just wrong. I would want full compensation for the skis, which could be keeping the skis and some shop credit. Oh, and I would never step foot in that shop again, unless they could convince me that it was a rouge employee.

post #3 of 22
Quote:
Originally Posted by TAJ View Post

What they did is chicken*hit. Not telling you what they did wrong is just wrong. I would want full compensation for the skis, which could be keeping the skis and some shop credit. Oh, and I would never step foot in that shop again, unless they could convince me that it was a rouge employee.

 

Definitely this.

post #4 of 22

+3.

 

And by the way, I think TAJ meant "rogue" employee....unless he meant the guy was red-faced (which I hope he was!) smile.gif

post #5 of 22

Welcome to Epic.  Sorry to hear about the poor experience.  Realistically I think the most you can expect to get out of them is free mounting, maybe a little extra.  First thing you need to do is retrieve your boot and then really press them for compensation.  Be polite but be firm.  You goofed up by not getting your boot when you picked up the skis unless you have a receipt for the boot, you want it back first, just in case they are crooks.  If they refuse to refund the money, dispute the charge with your credit card company, assuming you paid with one.  If you paid cash, you have no leverage at all unfortunately.  If you wrote a check you can stop payment but banks usually charge to do that.

 

On the plus side, the skis are not structurally damaged so they will ski just fine.  Nice skis, BTW.  I have a pair of Shamans and am thinking about their new Nomad RKR .to replace the Shamans

post #6 of 22

They owe you new ski's.  I wouldn't accept anything less, but that's me.

post #7 of 22
Quote:
Originally Posted by tch View Post

+3.

 

And by the way, I think TAJ meant "rogue" employee....unless he meant the guy was red-faced (which I hope he was!) smile.gif

LOL. For an engineer type guy I did pretty good by at least getting the correct characters.

post #8 of 22

there is one thing you have to do if you keep the skis, because those are nice skis you might own for a long time. take off the bindings and inspect every plug to see that it completely seals the old holes. otherwise water will penetrate the core and the ski will swell and be ruined. I don't know how you verify. seeing a surplus blob of the correct type of sealant would be encouraging. otherwise, just drill them out gently and replace them by correct methods.

post #9 of 22

You need to demand full reimbursment.  As davluri mentioned, there is the possibility of future damage depending on how the holes were sealed.  You did not buy new ski's to deal with that possibility.  Good luck.

post #10 of 22

What every one's said above, ski-wise, but ....... the boot thing is on you. 

post #11 of 22

They owe you new skis - period.

post #12 of 22

I was hanging around the ski wall one winter day and witnessed an interesting exchange. A very refined and elegant man, most undoubtably a very particular, attention to detail type person, was showing the tech 4 bulges in the black base material of a pair of brand new Mantras, under the general area of the heel plate. The tech was telling him that he could grind off those bulges and.... good to go.  The elegant man was, rightly, having none of it. The tension was mounting (pun accidental), so I fled.

post #13 of 22

For the most part, i agree with what's been said. 

 

first, drive there and get your boot back.  Then, walk out to the car and get your skis and bring them in and ask somebody "why" are all these extra holes in my new skis?  would expect them to offer a refund pretty quick and, then, it's likely to get a little tense.

 

Guess what i'd add is be prepared to follow through by filing in conciliation/small claims court if that's what's necessary.  or, if you really wanna try and deal with it in the store, prepare the court documents ahead of time and bring somebody, who isn't you, to personally serve the summons and complaint on the manager to really drive your point home before you physically leave the store.

 

dave

post #14 of 22

Any big company would probably get you new skis, if it is a small ski shop you have probably a hard fight ahead to get what you deserve, you got him brand new skis and they screwed, so go back there, get your boots back, talk to someone who can speak for the shop and you might get some replacement ski from their inventory. I think asking for a comparable ski would be reasonable, but I wouldn't expect they to pay you for a new pair of skis if they don't have that specific ski.

post #15 of 22

You are owed new skis, period.  Having extra holes plummets your resale value if it's an option you want down the line. 

post #16 of 22

in case you didn't see this the last 5 times, they owe you new skis....  period.

 

Also, please let us know which shop that was to prevent others from shoddy work and poor customer service.

post #17 of 22

Things never change...I had a similar problem http://www.epicski.com/t/68099/crooked-binding-opinions except they didn`t charge me (almost certainly because they knew they had screwed up even though this was not mentioned to me)

 

The shop did not get me new skis, but I ended up with a new pair after Fisher warrantied them out because one of them ended up with a rockered tip after a week of skiing.

post #18 of 22

I was a ski tech in Tahoe for 5 years and then in San Diego for 5 years.  If the techs mis-drilled a ski, the store ate it and got the customer a new pair.  You didn't pay for an extra set of holes on a brand new ski.  In addition, the mount may not be in the optimum spot if they had to move the jig to get around the mistakes.  I would make sure that the bindings are mounted symmetrically.  Line up the skis and check.  I only mis-drilled one pair---of course they were volklsmad.gif.  The owner said that "you get one mistake while your here---that was it!"  Had to be on my game all the time after that.

The fact that they didn't even own up to it makes me suspicious of the shop.  They didn't even give you your boots.  Did they even run through your DIN settings with you and visually verify that the binding is set correctly?  This is usually a requirement.

Bad Shop!

post #19 of 22
Quote:
Originally Posted by Tim F View Post

I was a ski tech in Tahoe for 5 years and then in San Diego for 5 years.  If the techs mis-drilled a ski, the store ate it and got the customer a new pair.  You didn't pay for an extra set of holes on a brand new ski.  In addition, the mount may not be in the optimum spot if they had to move the jig to get around the mistakes.  I would make sure that the bindings are mounted symmetrically.  Line up the skis and check.  I only mis-drilled one pair---of course they were volklsmad.gif.  The owner said that "you get one mistake while your here---that was it!"  Had to be on my game all the time after that.

The fact that they didn't even own up to it makes me suspicious of the shop.  They didn't even give you your boots.  Did they even run through your DIN settings with you and visually verify that the binding is set correctly?  This is usually a requirement.

Bad Shop!

Where in San Diego?  I am always looking for a good local shop.

Quote:
Originally Posted by mcdave69 View Post

For the most part, i agree with what's been said. 

 

first, drive there and get your boot back.  Then, walk out to the car and get your skis and bring them in and ask somebody "why" are all these extra holes in my new skis?  would expect them to offer a refund pretty quick and, then, it's likely to get a little tense.

 

Guess what i'd add is be prepared to follow through by filing in conciliation/small claims court if that's what's necessary.  or, if you really wanna try and deal with it in the store, prepare the court documents ahead of time and bring somebody, who isn't you, to personally serve the summons and complaint on the manager to really drive your point home before you physically leave the store.

 

dave

This!  Get your boot back first and then be prepared with court paperwork for small claims.  With luck, you won't need it ... but, they don't sound like they are on the up and up.

post #20 of 22

In San Diego, I worked at the Sport Chalet on Midway Dr. by Sports Arena Blvd from 91-97'. I can't say if they have anyone with good experience anymore.  The other main tech and myself had experience from Tahoe shops.  I worked at Squaw Valley Ski Shop at the base of the mountain from 87-89'.  Not that that made me a great tech, but I worked with and learned from some good tuners.

Mounting skis is not technically hard.  I tried to follow the "measure three times and drill once" mantra.  if you screw up on someone's $800-1000 NEW skis, you need to fix it.  I'm lucky the shop stood behind me on my screw up.

post #21 of 22

I'd expect some reasonable compensation. TBD, but very possibly new skis.

 

However, one thing you might consider for future reference: if a ski is not a brand the shop carries, it behooves you to be very, very specific about your mounting expectations. And even so, marks are often off. Sometimes on just one ski. Sometimes on a whole run. Should not be that way. But reality is reality.  I usually measure the marks with the techs & discuss. But then I am both kind of crazy and I know & respect the folks I'll let drill my skis.

 

I don't know if the shop in question carries Icelantic, And I don't know how Icelantic is marking boot center these days. But back in the day, Icelantic had several marks for different purposes (std boot center, tele, etc).   Not excusing the screw up, but if a tech is not familiar with all of those, they may well roll the dice, or just be confused... and maybe later notice the mount looks odd. Doubly so if the marks and their specific uses are not crystal clear.

 

It is worth being informed enough and pushy enough to do things like mark your skis (tape w/ pointers, instructions etc); provide detailed written instructions on the standard sheet, review both of those with the tech who will do the work (or maybe their boss). I have a short list of people I trust to take a drill to my skis. And even then, I do the things I noted above. And even more - I'll often hang out with them while they are doing the work. 

 

BTW - even the best tech can make mistakes. We are all human. They key is, IMO, dealing with folks who rarely make mistakes, and who make it right when they do.

 

Whew, that turned long...


Edited by spindrift - 11/9/12 at 11:11am
post #22 of 22
Quote:
Originally Posted by spindrift View Post

I'd expect some reasonable compensation. TBD, but very possibly new skis.

 

However, one thing you might consider for future reference: if a ski is not a brand the shop carries, it behooves you to be very, very specific about your mounting expectations. And even so, marks are often off. Sometimes on just one ski. Sometimes on a whole run. Should not be that way. But reality is reality.  I usually measure the marks with the techs & discuss. But then I am both kind of crazy and I know & respect the folks I'll let drill my skis.

 

I don't know if the shop in question carries Icelantic, And I don't know how Icelantic is marking boot center these days. But back in the day, Icelantic had several marks for different purposes (std boot center, tele, etc).   Not excusing the screw up, but if a tech is not familiar with all of those, they may well roll the dice, or just be confused... and maybe later notice the mount looks odd. Doubly so if the marks and their specific uses are not crystal clear.

 

It is worth being informed enough and pushy enough to do things like mark your skis (tape w/ pointers, instructions etc); provide detailed written instructions on the standard sheet, review both of those with the tech who will do the work (or maybe their boss). I have a short list of people I trust to take a drill to my skis. And even then, I do the things I noted above. And even more - I'll often hang out with them while they are doing the work. 

 

BTW - even the best tech can make mistakes. We are all human. They key is, IMO, dealing with folks who rarely make mistakes, and who make it right when they do.

 

Whew, that turned long...

 

Great advice in this post. Some keys are highlighted for emphasis. With many of the less mainstream brands, the mounting positions can seem ambiguous or even like guesswork at best (and this from the guys that build 'em). We see a ton of this stuff and love it when somebody is specific about what they want. We always ask the question and when the guy says "I dunno" we are likely to say "I dunno either but it's on you to make the call"

 

SJ

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