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Annoying ski tech

post #1 of 51
Thread Starter 

I took a pair of Elan Apexes and Head RFD 14 railflex bindings to a local shop today for mounting.  There is a tech there who is quite good so I feel confident he will do a good job.  Based on Dawgcatching's advice, I told him I wanted the bindings mounted 1.5cm behind center.  He asked why and I explained it to him.  He then told me I shouldn't do that because he has a pair of Elan skis, not Apexes, mounted on center and they're perfect.  I finally had to say, "Just do it the way I want.  The bindings have 3cm of adjustment so if needed they can be moved back to center."  He also told me I should have bought Marker bindings because they're much better than the Head/Tyrolia bindings.  This is not the first time he has done this sort of thing and I'm starting to get more than a little annoyed.  The problem is that he does good work, but seems to think his opinion is the only correct one.

post #2 of 51

When I taught SCUBA a lifetime ago, I had a Dive master that was great but had the same attitude.  He was especially great in the water because he had a regulator in his mouth and couldn't talk.  One day I was buying some student gear and he started telling me I was making a mistake because he had this and it was better that yadda yadda yadda.  Finally I said, you aren't a student and students constantly abuse gear.  This stuff I'm certified to fix myself and get parts easily, that stuff I can not.  Are you going to pay for the repairs if I buy what you want?  To keep him quiet I asked him what he was trained on and if it worked. He acknowledged it same stuff I was getting ready to buy - I knew this because I knew his instructor as I had been his dive master.

 

I'm guessing the tech you're talking about is on the young side.  For some reason people can't see past their world and whatever is right for them, must be right for everyone, and if it isn't, it's because everyone else is effed up.

 

Maybe you should ask the tech if you get them mounted where he wants them, is he willing to replace the skis and bindings at no cost to you if it isn't "perfect".

post #3 of 51

Well, there's worse store employees and there's also annoying customers..

 

post #4 of 51

Don't be surprised if when you go back there are Markers on the skis mounted at the center and your Tyrolia's in the dumpster. spit.gifIt will be for your own good. 

post #5 of 51
First world problem. Tell him where you want them mounted and ignore any further discussion.
post #6 of 51
Thread Starter 
Quote:
Originally Posted by Philpug View Post

Don't be surprised if when you go back there are Markers on the skis mounted at the center and your Tyrolia's in the dumpster. spit.gifIt will be for your own good. 

 

If they're Schizos that's fine.biggrin.gif

post #7 of 51

Ah well.  Just laugh it off, but make sure the work order sheet lays out your specs to the letter. 

post #8 of 51
Thread Starter 

Picked up the skis today and they were mounted just as I specified.  Of course he couldn't let me go without another "they shouldn't be mounted that way."  I just said thanks for doing it my way.

post #9 of 51
Quote:
Originally Posted by L&AirC View Post

 

 

I'm guessing the tech you're talking about is on the young side.  For some reason people can't see past their world and whatever is right for them, must be right for everyone, and if it isn't, it's because everyone else is effed up.

 

 

 

Not sure why you have to blast young people; mtcyclist is frustrated for taking the same exact stance as the tech. He thinks what he wants is right and the tech doesn't know what he's talking about. It wouldn't annoy mtcyclist if this wasn't true. If he does good work, I'd listen to about anything. 

post #10 of 51
Quote:
Originally Posted by Spooky View Post

 

Not sure why you have to blast young people; mtcyclist is frustrated for taking the same exact stance as the tech. He thinks what he wants is right and the tech doesn't know what he's talking about. It wouldn't annoy mtcyclist if this wasn't true. If he does good work, I'd listen to about anything. 

 

 

Because here on earth, that is usually the case.  I base this on being surrounded by lots of young people with lots of attitude for a very long time, having a son that is on the young side (21), and  a daughter too (26 but she's mellowing) and if I remember correctly, I was once young too.  Pretty sure I had the same attitude as the tech, especially when dealing with someone older than me and probably didn't have the training I did - there were lots of them.

 

I'm not blasting young people.  I'm saying that it is more likely that this is a young person because older folks when debated with, will think of this as an opportunity for an additional sale when the customer causes things to be effed up.  Not saying that is what would have happened but it is the way we think.

 

I would also doubt that mtcyclist and the tech ski the same way.  That changes things.  I think of bindings, skis and boots pretty much the same way.  Just because you like your set up has no bearing on what I like.

post #11 of 51
Thread Starter 

The exact same stance as the tech????  Not really.  The tech has never skied the Elan Apex, Dawgcatching skis them on a regular basis.  As I mentioned before this is not the first time he has told me what I want or don't want.  At the beginning of last season I went into the shop where he worked because it was the only Dalbello dealer for 140 miles.  I needed new boots and wanted to try on a Dalbello 3-piece boot with a 98mm last.  He told me that they were only going to carry one model which was something with a 103-4mm last and then said "you don't want a 3-piece boot."  I asked him why and he asked me if I have ever owned a pair.  I said that I had not.  His response was "that's why" and walked away.  I drove 140 miles to the next closest Dalbello dealer and bought a pair of Dalbello Krypton Cross boots which I really like.  He mounted the Marker Griffin  Schizo bindings on my Shamans and at that time he asked if I wanted them mounted on center or somewhere else.  So now it isn't OK if I have an opinion about where I want the bindings mounted?  He is a racer type, races in the local beer league and I guess he's probably pretty good.  I am not a racer, I ski primarily off-piste and he skis primarily on-piste.

post #12 of 51

You could always do what I (and many others) advise:

 

Mount your own f@cking skis

post #13 of 51

Several of the posters are assuming the tech is young--is he?

post #14 of 51
There will always be people at shops that voice their opinion. I tend to just let them talk then tell them what I want and make sure they wrote it down. My gear, my money. Which is why I mount my own skis now.
post #15 of 51

You have to be assertive with ski techs... it is your gear they are messing with.  Get it done your way, or go to another shop.

 

Probably some shop employees are used to folks who are casual skiers and aren't really well informed to some of the equipment issues as others.

post #16 of 51

Some ski shop guys are real idiots.  There are a lot of them that I can't stand. 

 

I am probably not the only person on here that knows Boulder Ski Deals.  I usually like them, but I had a bad experience in 2009.  I had broken my mogul skis that year and they weren't under warranty or anything.  They had also stopped making them (they were the Salomon 1080 mogul).  So I bought the Volkl Wall. 

 

I really loved Volkl at the time having skied on the AC series (which now has become the RTM series I believe)... but these mogul skis were the only ski I have ever disliked in my whole life.  I didn't just dislike them, I hated them.  I no longer looked the same as I did in the bumps on them and I couldn't look the way I usually did no matter how hard I tried.  They were, and are to this day by far the worst ski I have ever skied.  Total crap, at least for me and my technique.  Anyway, Boulder Ski Deals has this customer satisfaction thing where you can trade in a ski that you bought if you don't like it.  I went in and talked to some guy (I think his name was Alex) that was pretty clear in telling me that there was nothing wrong with the ski and they were made for "aggressive mogul skiers".  I tried telling him that I thought I did ski aggressively and he said stuff like "that is a really high level ski for a really high level skier" I tried telling him that I am one without trying to sound arrogant and he just never quit insulting me.  He was then like "Eric over here competed in moguls and he loves that ski".  It went on and on.  He would not listen to me and was somehow convinced that I lacked the skill necessary to ski that ski even though he had never seen me ski.  He also at one point said something suggesting that I had just bought the wrong ski for my ability... he said "well usually the way to go about buying would be to tell us about yourself and we'll set you up with a ski that would fit... I would probably have you more on something like this:" (he then pointed at beginner skis like the K2 true love because it was flexible or something because they didn't have any other mogul skis in stock, I guess).  His general message was "there's nothing wrong with that ski, the problem is actually you".  Even if I wasn't skilled, I don't think he should be like that.  I swear I did not argue or do anything to egg him on or anything, it was completely absurd and it made me mad.  I didn't shop there for a few years and when I did start shopping there again it was only because it looked like he wasn't working there any more. 

 

I traded the Wall for a AC40 because they didn't have any other mogul skis, which was the good AC at the time, and I ended up getting the K2 Mamba from a different shop which is awesome!!!

 

I am proud of the way I ski moguls and I don't agree that lacking skill was my problem.  The incident at that shop I found incredibly insulting. 

 

http://youtu.be/v_9ff4Lh6Zc

 


Edited by Ronin - 10/23/12 at 12:47pm
post #17 of 51

Boulder ski deals is pretty horrible. Generally I only go there if I know what I want and I know for a fact that they have something for cheaper than anywhere else I can find. I'd rather pay a little extra (for shipping) to get product from somewhere else than to give them business via price-matching.

 

Obviously it depends on who, exactly, helps you, but there is a pretty huge tendency there to walk in and decide what you want, and to try to talk you into that, rather than help you figure out what's best for you in terms of performance and also price.

 

/rant
 

post #18 of 51
Thread Starter 

Quote:

Originally Posted by oldgoat View Post

Several of the posters are assuming the tech is young--is he?

 

Well, I am pretty sure I'm at least as old as his father.  He has dreadlocks if that's any help in determining his age.

post #19 of 51

That's unfortunate. I think if you know what you want you need to make it clear that that's how you want it. Give detailed instructions. I've had problems with this in the past. And if needed, remind them that you're paying them to mount your skis, not give you consultation (in as nice a way as possible smile.gif )

post #20 of 51

annoying ski tecks are pretty common in a lot of shops. But they are harmless enough. A lot of new employees every season, and a lot become "experts" after a couple of seasons. Sometimes I find it hard to keep a straight face with some of the pearls of wisdom I've been given. A really good shop is hard to come by. If your taking advice from a shop, those that have managed to stay in business for a long time usually have for a reason.  

post #21 of 51

No matter how much you know there's always someone who knows more. It just might be the next annoying ski tech you run into. Doesn't hurt to listen. If one of them wants to insult my ability a) they're probably right and b) even if they're not I just let it go--I'm not trying to impress them, just get the work done.

post #22 of 51
Quote:
Originally Posted by Spooky View Post

 

Not sure why you have to blast young people; mtcyclist is frustrated for taking the same exact stance as the tech. He thinks what he wants is right and the tech doesn't know what he's talking about.

 

 

No, mtcyclist's stance appears to be 'to each his own'.  This tech sounds like another one of these yahoos who like to frame their opinions as a Universal Truth.

post #23 of 51

I can tell you this much.  As an older female, it happens to me WAY more than most of you.  It's the fastest way to get me to exit.  

post #24 of 51
Thread Starter 
Quote:
Originally Posted by sibhusky View Post

I can tell you this much.  As an older female, it happens to me WAY more than most of you.  It's the fastest way to get me to exit.  

 

I know you're right and it's pretty disgusting behavior.  I bet they want to sell you beginner skis.nonono2.gif

post #25 of 51

sibhusky:

 

Quote:
I can tell you this much.  As an older female, it happens to me WAY more than most of you.

Yeah, I bet that´s true.  That sucks.

post #26 of 51

The ski techs that really annoy me are the ones that are sure they know everything about their Montana grinder because they went to a tech class.

Like any other machine tool, a grinder is only as good as its operator

A bad operator can ruin a pair of skis in a few minutes.

When I tell them that I want the skis structured and flattened only and I will hand tune the edges these guys act like they are insulted.

An argument is one thing but a ruined pair of skis is quite another..............................

post #27 of 51

dakine:

 

Quote:

A bad operator can ruin a pair of skis in a few minutes.

When I tell them that I want the skis structured and flattened only and I will hand tune the edges these guys act like they are insulted.

An argument is one thing but a ruined pair of skis is quite another..............................

 

 

Yeah.  Boy did I get a bad tune last year from Christy´s Sports.  I had an awesome tuner tuning my skis for free or close to free for years.  He moved last year so I took my skis to Christy´s... afterwards they felt like a different (and much worse) pair of skis.  I then started driving 1.5 hours to a better place for tunes to get them fixed.  I guess I need to learn to tune my own skis this year. 

post #28 of 51
Haven't worked in a ski shop, but have worked other retail (bikes, canoes, wine). Someone comes in who has even half a clue, and you're just SO grateful not to have to deal with another Yellowtail fan that you treat him or her like a long lost sibling. You don't condescend.
post #29 of 51

Honestly, tell the guy what you want, tell him you're happy with your decision, and go to it, or you'll be happy to go elsewhere. It's not difficult. 

 

One of the more annoying experiences I had was just after our little guy was born. We were exhausted, bags under the eyes, etc.... I went down to the local bc ski shop, asked a couple of simple questions, and was spoken to like I was a complete idiot who'd never put a skin on a ski. I let him go on until he finished.  I told him I wasn't going to hand him my ski resume, but that he had made any number of assumptions about who I was and where I'd been that couldn't have been more incorrect. I think he must have been a pretty unhappy employee. A couple weeks later and he was gone.

post #30 of 51

markojp:

 

Quote:
I told him I wasn't going to hand him my ski resume, but that he had made any number of assumptions about who I was and where I'd been that couldn't have been more incorrect. I think he must have been a pretty unhappy employee. A couple weeks later and he was gone.

Yeah or they fired him for being a dick.  That's what I have always assumed about the guy I dealt with.  What you said is what I should have said.  I'll have to remember that. 

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