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Unable to upload pictures..

post #1 of 55
7/29/12 at 11:25am
Thread Starter 

What did you change now?

 

"Insert Image" does not load.

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post #2 of 55
7/29/12 at 12:21pm
Quote:
Originally Posted by Rossi Smash View Post

What did you change now?

 

 

"Insert Image" does not load.

 

Try it again RossiSmash

I think it was a temporary glitch. 

I just tried to upload this pic and it didn't work.  When I tried again, a couple minutes later(before reporting the bug) it worked.  This is the images medium size. 

 

700

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post #3 of 55
7/29/12 at 3:04pm
Thread Starter 

Still not working for me.

 

Once I hit the "Insert Image" button it just stays in "loading" mode.....never finishes

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post #4 of 55
7/29/12 at 3:53pm
Quote:
Originally Posted by Rossi Smash View Post

Still not working for me.

 

Once I hit the "Insert Image" button it just stays in "loading" mode.....never finishes

Hmmm, I'll send a note on to "the people" 

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post #5 of 55
7/29/12 at 4:17pm

Try closing and reopening your browser. It's working fine for me at the moment. 

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post #6 of 55
7/29/12 at 6:13pm
Thread Starter 

Nope...I got 'nuthin

 

This has been for a few days, maybe longer.

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post #7 of 55
7/29/12 at 7:04pm

Browser/OS?

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post #8 of 55
7/29/12 at 7:16pm
Quote:
Originally Posted by Rossi Smash View Post

Nope...I got 'nuthin

 

This has been for a few days, maybe longer.

 

 

I've asked someone to take a look at it.  In the mean time, I'm surprised you didn't comment on my photo. biggrin.gif
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post #9 of 55
7/30/12 at 2:56am
Thread Starter 
Quote:
Originally Posted by tylrwnzl View Post

Browser/OS?

Explorer

MS 7 HP

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post #10 of 55
7/30/12 at 2:58am
Thread Starter 
Quote:
Originally Posted by Trekchick View Post 

 

700

 

Looks like the Zig is carrying his weight again....

 

Glad the little guy is back to 1000% biggrin.gif

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post #11 of 55
7/30/12 at 5:59am

Worked for me last night and right now:

1000

 

We will need RS's info regarding his Operating System and Browser to figure out what's going on. 

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post #12 of 55
7/30/12 at 6:01am
Quote:
Originally Posted by Rossi Smash View Post

Explorer

MS 7 HP

 

Quote:
Originally Posted by nolo View Post

Worked for me last night and right now:

1000

 

We will need RS's info regarding his Operating System and Browser to figure out what's going on. 

He posted it above. 

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post #13 of 55
7/30/12 at 6:10am

I wasn't sure what MS 7 HP means. Is that the Home Edition of Windows 7?

 

The first thing in trouble shooting is to clear the cache in your browser, Rossi, then try again. Sorry for the inconvenience, but it appears to be a problem local to your system. 

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post #14 of 55
7/30/12 at 6:38am
Thread Starter 
Quote:
Originally Posted by nolo View Post

I wasn't sure what MS 7 HP means. Is that the Home Edition of Windows 7?

 

The first thing in trouble shooting is to clear the cache in your browser, Rossi, then try again. Sorry for the inconvenience, but it appears to be a problem local to your system. 

 

Yes, MS Windows 7 Home Premium

 

I have cleared out the cache

 

 

Not a big deal. I never post any pictures anyway....  wink.gif

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post #15 of 55
7/30/12 at 6:46am

You cleared the cache and tried uploading a photo and failed? Sorry to seem dense, but I will get this question from tech support.

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post #16 of 55
7/30/12 at 7:00am
Thread Starter 
Quote:
Originally Posted by nolo View Post

You cleared the cache and tried uploading a photo and failed? Sorry to seem dense, but I will get this question from tech support.

 

That is correct, the program never loads. The thing just keeps spinning.....and spinning.....

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post #17 of 55
7/30/12 at 8:17am

I reported it, Rossi. I'll keep you informed. 

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post #18 of 55
7/30/12 at 10:36am

A couple more questions, if you don't mind:

Quote:
He needs to tell me what version of the browser he's using, and what version of Flash he has installed.
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post #19 of 55
7/30/12 at 10:48am

I don't use IE anymore, always use Chrome, but tried in IE 9:

 

First attempt, large picture, the bar went across for uploading, I waited until it was done and hit Submit.  Got an error uploading. 

Second attempt. same result. 

 

Picture was 3.5 meg.

 

Third attempt, smaller picture, .9 meg.

 

1000

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post #20 of 55
7/30/12 at 10:51am

Fourth attempt, using Chrome, trying the large picture again.  

 

Can't upload the larger file.  

 

Sounds like a size issue?  

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post #21 of 55
7/30/12 at 11:02am

I'm using Safari 6.0 

Mac OS X 10.7.4

This is the large photo uploaded with no glitches. 

 

1000

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post #22 of 55
7/30/12 at 11:04am

Reported that too, Sib. Thanks!

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post #23 of 55
7/30/12 at 11:08am

Just to clarify, I'm talking about NOT the "large" option of the thumbnail, but a large original.  Can't upload the 3.5 meg pic.  I am sure I have done this successfully in the past.  Maybe it's a function of waiting for a different message than "uploading" to appear?  It gets to the end and never says complete.  

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post #24 of 55
7/30/12 at 11:38am

1000

 

Hmm this uploaded just fine for me. We were having problems last week, but released a patch to fix it. Let me take a closer look at the PM chain with Nolo and try and see if we can isolate whats going on.

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post #25 of 55
7/30/12 at 11:39am
Quote:
Originally Posted by sibhusky View Post

Just to clarify, I'm talking about NOT the "large" option of the thumbnail, but a large original.  Can't upload the 3.5 meg pic.  I am sure I have done this successfully in the past.  Maybe it's a function of waiting for a different message than "uploading" to appear?  It gets to the end and never says complete.  

PS. We have a 10mb cap per image, so the size of the image up until there shouldn't matter.

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post #26 of 55
7/30/12 at 11:54am

Emphasis on "shouldn't", but clearly did.  

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post #27 of 55
7/30/12 at 2:07pm

1000

 

Humm, Win 7, I.E.9  checked "large" radio button.  But, I don't have any really large image sizes handy to try.

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post #28 of 55
7/30/12 at 3:20pm
Thread Starter 

I don't even get to where I can select a picture from "my computer". So the pic size is not the problem I'm having.

 

No Flash installed

 

How can I find the Explorer vesion I am running?

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post #29 of 55
7/30/12 at 3:22pm
Quote:
Originally Posted by Rossi Smash View Post

I don't even get to where I can select a picture from "my computer". So the pic size is not the problem I'm having.

 

No Flash installed

 

How can I find the Explorer vesion I am running?

Upper right, the question mark, About Internet Explorer.  

 

No Flash??  When you go to Control Panel, there's no Flash Player????  Does the Activity Feed work?  

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post #30 of 55
7/30/12 at 3:34pm
Thread Starter 

No question mark in upper righthand but it looks like it's running IE9

 

 

No Flash

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