These days, I know most of you are like me. Search for best air fare in a general website like orbitz or kayak or expedia etc. They either book it for you on the airline, or they just send you through to the airline website with the flight info.
Tried to book a flight on USAir the other day. Got through everything till I was ready to pay. Then got the website error "unable to display page". Re-try, same error.
So I called the 800 number but they inform me there's a surcharge for booking over the phone! Well, I would have booked on the website, if only I could. Never mind, I would have to call their technical support so they can "authorize" to waive phone booking surcharge. That was after waiting on hold for like 10 minutes.
Opened up another browser and tried one more time. No dice. So reluctantly I called technical support. Someone who had a serious inability to understand English answered. His "help" was to look up the flight I wanted and pass it to the booking agent! That took 25 minutes!!!
By then, the price had gone up!!! WTF???
He gladly "offered" his supervisor to try to "help". Only she can't seem to speak English! So after a lot of "please repeat/re-phrase", she told me the error I got was because I click through from a search engine!!!
Now that was a first! So if you search, say through orbitz or kayak, and USAir came up on top. And you try to book it, it's not going to work!? If that's the case, why are they feeding the search engines their prices? Just so you CAN'T book? Unless you're willing to pay a higher price by the time you get through to them by phone, that is. That's classic bait-and-switch!
Never mind that I tried it in a new browser while waiting for them to answer the phone, and got the same error. So it's definitely their website error not related to search engine.
Bottom line, it's either book on the phone, which involves a surcharge. Or worse, they would inform you the price has just gone up!
I've not flown USAir for the longest time I can remember, mostly because they don't fly where I want to ski. But Reno isn't a big airport and not that many flights to choose from. My first impression (after a long while) of USAir is they're much worse than others I've dealt with (Delta, Continental, American)!
Sorry for the rant. But I also wonder if their service is as bad as their website. Just curious, I don't have to fly with them. There're other lines I can fly.