In Oct. I paid for and ordered a new boot buckle for my Lange Boots. Had a cat skiing and a heli trip planned and didn't want main buckle to fail during trip. In the middle of Feb still didn't have buckle after approx. 6 phone calls and two in person visits to shop. Alpine Haus emplyee told my wife on one of phone calls to just wait till it breaks and then bring the boot in to fix. I thought this was maybe the dumbest thing I had ever heard. So while I am in BC heli skiing and my main buckle breaks I'll just cut my day/trip short and run in to Spokane - brilliant. Anyway they never got me the buckle or my $ back.
Contacted Pat Sullivan (great bootfitter) and he told me to call Herb at Sports Creel on Sprague. I called Herb and he said he would call me right back. 30 min later received a call from Herb, buckle order, enroute would have Thur or Fri, he'd call me and I could come in and have it installed while I wait. Since I live in St. Maries this was great.
Anyway, even though I bought the boot at Alpine Haus there service SUCKS. IPNW tip.