MOD EDIT: The shop mentioned below is under new ownership and the issue has been corrected. The update is posted in quote blocks below this post.
In Oct. I paid for and ordered a new boot buckle for my Lange Boots. Had a cat skiing and a heli trip planned and didn't want main buckle to fail during trip. In the middle of Feb still didn't have buckle after approx. 6 phone calls and two in person visits to shop. Alpine Haus emplyee told my wife on one of phone calls to just wait till it breaks and then bring the boot in to fix. I thought this was maybe the dumbest thing I had ever heard. So while I am in BC heli skiing and my main buckle breaks I'll just cut my day/trip short and run in to Spokane - brilliant. Anyway they never got me the buckle or my $ back.
Contacted Pat Sullivan (great bootfitter) and he told me to call Herb at Sports Creel on Sprague. I called Herb and he said he would call me right back. 30 min later received a call from Herb, buckle order, enroute would have Thur or Fri, he'd call me and I could come in and have it installed while I wait. Since I live in St. Maries this was great.
Anyway, even though I bought the boot at Alpine Haus there service SUCKS. IPNW tip.
I just thought I would provide an update to this. Spokane Alpine Haus has a new owner as of November 6th. Brian is gone and the new owner is Rachel Link. Rachel is the former owner of a Helly-Hansen store in Boise who moved to Spokane to get closer to family. She's also a financial planner and pretty sharp. She understands customer service in outdoors retail from her time with her H-H store as well as her other job. Also note that she's personal friends with Lynne Wieland (Banana Pants from "Hot Dog, the Movie") and skied with Lynne while in Boise. Who can resist Banana Pants, right? She also used to ski with Brad Wilson when they were kids so has been around the skiing scene a long time.
Stop in and take a look. Note that the place is in some level of disarray as she's only been there three weeks and it was in total disarray when she first arrived. So, it's progress!