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A real LOUSY experience with Alpine Haus in Spokane

post #1 of 11
Thread Starter 

MOD EDIT: The shop mentioned below is under new ownership and the issue has been corrected. The update is posted in quote blocks below this post. 

 

In Oct. I paid for and ordered a new boot buckle for my Lange Boots.  Had a cat skiing and a heli trip planned and didn't want main buckle to fail during trip.  In the middle of Feb still didn't have buckle after approx. 6 phone calls and two in person visits to shop. Alpine Haus emplyee told my wife on one of phone calls to just wait till it breaks and then bring the boot in to fix.  I thought this was maybe the dumbest thing I had ever heard.   So while I am in BC heli skiing and my main buckle breaks I'll just cut my day/trip short and run in to Spokane - brilliant.   Anyway they never got me the buckle or my $ back.

 

Contacted Pat Sullivan (great bootfitter) and he told me to call Herb at Sports Creel on Sprague.  I called Herb and he said he would call me right back.  30 min later received a call from Herb, buckle order, enroute would have Thur or Fri, he'd call me and I could come in and have it installed while I wait.   Since I live in St. Maries this was great.

 

Anyway, even though I bought the boot at Alpine Haus there service  SUCKS.   IPNW tip.

 

 

UPDATE POST:

 

Quote:
 

I just thought I would provide an update to this. Spokane Alpine Haus has a new owner as of November 6th. Brian is gone and the new owner is Rachel Link. Rachel is the former owner of a Helly-Hansen store in Boise who moved to Spokane to get closer to family. She's also a financial planner and pretty sharp. She understands customer service in outdoors retail from her time with her H-H store as well as her other job. Also note that she's personal friends with Lynne Wieland (Banana Pants from "Hot Dog, the Movie") and skied with Lynne while in Boise. Who can resist Banana Pants, right? She also used to ski with Brad Wilson when they were kids so has been around the skiing scene a long time.

 

Stop in and take a look. Note that the place is in some level of disarray as she's only been there three weeks and it was in total disarray when she first arrived. So, it's progress!

post #2 of 11

Alpine Haus is usually my goto place. In the future I'd ask for Brian specifically when dealing with something like this.

 

FWIW, Sports Creel scratched up one of my bases when mounting some bindings this fall. They offered a free full tune as apology that I haven't taken them up on yet. Sh*t happens at all ski shops.


Edited by spknmike - 11/8/12 at 12:27pm
post #3 of 11
Thread Starter 
Quote:
Originally Posted by spknmike View Post

Alpine Haus is usually my goto place. But I've been hearing more and more stories like this lately. They really need to improve their customer service/organization -- in the future I'd ask for Brian specifically when dealing with something like this.

 

FWIW, Sports Creel scratched up one of my bases when mounting some bindings this fall. They offered a free full tune as apology that I haven't taken them up on yet. Sh*t happens at all ski shops.



Yep Brian (both of them) were the people.

 

post #4 of 11

I have not been checking in here very often!

 

Just as a point of reference, our ski shop of choice is now Wintersport on north Division.  We just dropped off some equipment there yesterday for a bit of work.

 

It was just yesterday that I was bemoaning the state of affairs for ski equipment around town.  Remember when Lou Lou's had three locations in Spokane alone?  There was also a Nevada Bob's, the place in the "Red Barn" up at the Y and the shop on the Argonne corridor just north of the freeway.

 

It sure seems like I spent $$ at them, but is just wasn't enough to keep them in business :( 

 

--

Dave in Spokane

post #5 of 11
Thread Starter 
Quote:
Originally Posted by SkiMerlin View Post

I have not been checking in here very often!

 

Just as a point of reference, our ski shop of choice is now Wintersport on north Division.  We just dropped off some equipment there yesterday for a bit of work.

 

It was just yesterday that I was bemoaning the state of affairs for ski equipment around town.  Remember when Lou Lou's had three locations in Spokane alone?  There was also a Nevada Bob's, the place in the "Red Barn" up at the Y and the shop on the Argonne corridor just north of the freeway.

 

It sure seems like I spent $$ at them, but is just wasn't enough to keep them in business :( 

 

--

Dave in Spokane



Hi Dave, missed ya this year.  I must report that I got my refund check from Alpine Haus yesterday.  Won't buy anything there again. Worst Ski Shop service I have ever had.

post #6 of 11

smile.gif


Edited by GoldMember - 10/30/12 at 8:03am
post #7 of 11

I just thought I would provide an update to this. Spokane Alpine Haus has a new owner as of November 6th. Brian is gone and the new owner is Rachel Link. Rachel is the former owner of a Helly-Hansen store in Boise who moved to Spokane to get closer to family. She's also a financial planner and pretty sharp. She understands customer service in outdoors retail from her time with her H-H store as well as her other job. Also note that she's personal friends with Lynne Wieland (Banana Pants from "Hot Dog, the Movie") and skied with Lynne while in Boise. Who can resist Banana Pants, right? She also used to ski with Brad Wilson when they were kids so has been around the skiing scene a long time.

 

Stop in and take a look. Note that the place is in some level of disarray as she's only been there three weeks and it was in total disarray when she first arrived. So, it's progress!

post #8 of 11
Thread Starter 
Quote:
Originally Posted by GoldMember View Post
 

I just thought I would provide an update to this. Spokane Alpine Haus has a new owner as of November 6th. Brian is gone and the new owner is Rachel Link. Rachel is the former owner of a Helly-Hansen store in Boise who moved to Spokane to get closer to family. She's also a financial planner and pretty sharp. She understands customer service in outdoors retail from her time with her H-H store as well as her other job. Also note that she's personal friends with Lynne Wieland (Banana Pants from "Hot Dog, the Movie") and skied with Lynne while in Boise. Who can resist Banana Pants, right? She also used to ski with Brad Wilson when they were kids so has been around the skiing scene a long time.

 

Stop in and take a look. Note that the place is in some level of disarray as she's only been there three weeks and it was in total disarray when she first arrived. So, it's progress!

 

OK will send her an E-mail regarding my boot/Lange problem.

post #9 of 11

Yeah, well.... good luck with that. I'm not too sure she'll be picking up the problems Brian left behind but, you never know....

post #10 of 11
Thread Starter 
Quote:
Originally Posted by GoldMember View Post
 

Yeah, well.... good luck with that. I'm not too sure she'll be picking up the problems Brian left behind but, you never know....

 

NO, I wouldn't bring up the past, not her fault.  Just will stop in and talk about some new boots.

post #11 of 11
Got it.
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