Oldjeep - I'm an ambassador of a mountain called Alpine Meadows. "Ambassador" is Epic's moniker, not mine. I just maintain the resort page (poorly) and chime in when questions come up about Alpine.
Where I ski, if you buy boots from a good bootfitting shop, most - if not all, customization of that boot is included in the price (except a custom footbed or maybe sole planing, if needed). Grinds, punches, stretching the boot a year after you bought it - all included. Some of them put a time limit on how long that guaranty is good for (somewhere between a year and life of boot), but by and large, that's the deal.
As for pro-form, I'm not sure where you got that idea. According to every pro form deal I've ever seen, we don't talk about pro-form. It's like fight club - it doesn't exist. If I were a pro (I am) and I were to buy boots direct from a manufacturer or on the web (I've heard you can do both of these things), I'd expect to pay a bootfitter to help me make those boots fit my foot properly. In fact I've done this for my snowboard boots. There are no local shops that stock hard snowboard boots. So I'm forced to buy them on the internet, pray that they'll fit properly, then get them customized/fitted locally. I hate that solution, but it's the reality of participating in a small, niche sport.
If you bought some $600 boots for $380, then you most likely got them on the internet, fleabay or that alleged pro-form thingy. I doubt you got them from a good, local bootfitter or you wouldn't be paying for cuff adjustments. Really what you're saying is you got those boots for $500, plus if you need to get any more adjustments made to them, you'll be much closer to the retail price by the time you're done. This is the economic justification I go through with my clients quite frequently on the chairlift when I explain to them why they should go see Elite Feet or StartHaus for their boots and not quibble over the fact that they're being charged retail. I get paid the same amount for being an "ambassador" for those two great bootfitting outfits as I do for being Alpine's ambassador here on Epic. Well, I did get a free set of ski straps at Starthaus the other day when I picked up the skis I had mounted there. They were mounted with bindings I paid them for and I was charged the regular retail price for mounting, but I got to keep the straps (woohoo!).
I'm sorry that you have to ski in MN all the time. Although I have heard that they grow a lot of great racers there.