When I was in Colorado the beginning of the month I ran into the Booster Strap guys at Beaver Creek who were at Beaver for the WC races. We were in the "basket room" taking off our boots when and I told them I liked their product had the straps a number of years ago but had a clasp that kept slipping and didn't install them on my current boots .
They said that was unusual but to send the straps back to them and they would replace them FREE. When I got home I took the straps off the old boots and shipped them over to Rhode Island where Booster is located. Sure enough in todays mail, I got my new straps.
I'd say that's excellent customer service and the guys I met includingthe owner are really down to earth nice people. The owner and inventor of the Booster Strap told me a couple of times he couldn't believe nobody came up with this idea before him.
I was kidding him and asking him to give me some of his bad ideas and I'd try and pursue them.