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Botched Binding Mount -- Help with Resolving Issue with Shop

post #1 of 12
Thread Starter 

I am looking for suggestions and recommendations on the best way to resolve a problem with the shop that mounted my bindings. (To the moderators: please let me know if this post should be in Tuning & Maintenance or elsewhere. Thanks).

 

Here is the issue in brief:

1. Damage: stripped bolt and mounting hole

2. Context: skis were going to be dual-mounted with binding inserts for touring & alpine bindings which would now require three sets of hole

3. Question: what can I reasonably expect from the shop to make the situation right

 

Here is the issue in more words than is probably necessary:

 

The shop tech stripped one of the mounting holes, installed a helicoil which caused a slight volcano so that the binding is not flat. The bolt behind the helical bolt will not take any thread and is stripped. I apologize for the lack of clarity in the above description. I am working off of what I was told by the shop tech and what is documented on my shop ticket.

 

 

 

The larger issue is that I intended to install binding inserts (like those found quiverkiller.com and binding freedom.com) on the skis for both the existing alpine bindings and my tech style touring bindings. I need to drill out the existing alpine binding holes to a slight larger size (.257in, I believe), to install the inserts.

 

The mounting error with the original alpine binding presents a few potential problems. The shop tech does not think that I can re-drill the damaged hole to the appropriate size for the inserts. I would now need to re-mount the alpine binding forward/back of my desired mounting point in order to get my intended use out of the ski with the inserts or even to allow me to swap my alpine bindings between skis. I would then need to install a third set of holes that are space appropriately for the tech bindings. 

 

The tech has been straightforward and honest about the mistake. He felt that the shop potentially should offer me a new set of skis so that I can use them as I intended. The store manager is not necessarily on board. I am going into the store on Thursday to speak with the store manager to see if we can arrive at an agreeable solution.

 

What can I reasonably expect from the shop as compensation for the damage? I am not trying to take advantage of the situation. The potential offer of new skis seemed generous but perhaps unbalanced in my direction. That said, my skis would now have three sets of holes at least one of which is not where I had hoped to have it (I am not sure how far for/aft I would need to move the new alpine mount or if that will really present much noticeable difference in how the ski feels).

 

Thank you in advance for any advice or suggestions on the best way to approach this with the shop manager.

post #2 of 12

This:

 

"The tech has been straightforward and honest about the mistake. He felt that the shop potentially should offer me a new set of skis so that I can use them as I intended. The store manager is not necessarily on board. I am going into the store on Thursday to speak with the store manager to see if we can arrive at an agreeable solution".

post #3 of 12

Don't settle for something you are not comfortable with (effed up new skis, even if only at abstract level).  If the shop manager doesn't want to replace the skis and do them right, then you could take the issue to small claims court.

 

Good luck.

post #4 of 12

has the shop tech seen the actual insert yet? they are quite a bit bigger than a standard screw. however, the helicoil he put in may be the size of the insert. I'd get measurements on the helicoil and the insert; you may be able to drill out the helicoil and replace with the insert. also, good hardware stores carry a lot of insert options. for just that one hole you could use an even bigger insert perhaps.

post #5 of 12
Thread Starter 

Thanks for the replies liv2ski, Vitamin Ski & davluri. I do not foresee a need to go as far as small claims court. I am sure that we can come to some kind of an agreement. This does not strike as the type of thing that requires a court system (or a threat of one0. I just wanted to solicit opinions on the range of possible solutions. So thanks again for your thoughts.

 

davluri, are there larger diameter inserts with sealed bottoms likes the bindingfreedom/quiverkiller ones? I know that I could find larger helicoils but I would like to use something that seals to prevent water damage b/c I will be changing bindings and leaving the inserts exposed a few times a year.

 

The thought that installing inserts may actually be an advantage here for the reasons that you mentioned occurred to me. The shop tech was skeptical but, as you surmised, he is not familiar with the inserts. I am bringing them with me tomorrow along with the dimensions of the necessary drill bit. The helicoil is 6.2mm which should be just a bit smaller than the .257in drill bit for the inserts. 

 

 

post #6 of 12
Quote:
Originally Posted by kkashkooli View Post
The shop tech was skeptical but, as you surmised, he is not familiar with the inserts. I am bringing them with me tomorrow along with the dimensions of the necessary drill bit. The helicoil is 6.2mm which should be just a bit smaller than the .257in drill bit for the inserts. 

 

 


O crap. This is why it is better to just learn to mount your own skis.  I haven't seen much here on the topic, but TGR has lead me down that path with 100% success so far. I know I mounted my last two pairs of skis better than a shop would have.

 

post #7 of 12

the inserts  I use for my business are not sealed at the bottom. you could seal the bore with Roo Glue or similar, temporarily installing the bolt to make sure the threads stay clear. the sealed inserts may be just as large diameter, likely very similar.

post #8 of 12
Thread Starter 

 

Thanks again davluri. I will discuss some of these ideas with the shop tech tomorrow.

Quote:
Originally Posted by liv2 ski View Post


O crap. This is why it is better to just learn to mount your own skis.  I haven't seen much here on the topic, but TGR has lead me down that path with 100% success so far. I know I mounted my last two pairs of skis better than a shop would have.

 

This is the direction that I am going as well. I did my touring bindings on another ski using Lou Dawson's guides at wildsnow.com. I had the shop mount these bindings b/c that is where I purchased them and the small additional cost seemed worth it. They have done work for me in the past without incident. Again, this was just an error and it happens to all of  us.

post #9 of 12

The shop should make it right.

The last pair I had done by a shop, they mounted the bindings crooked.  They agreed to buy my ski's from me and I went out and purchase another pair, then mounted them myself.  The shop took care of me, and they now have something they can sell or put out as a demo and recoup their money.

When this happens no matter why, it is not what the customer had asked for.

Problem with your situation, seems to be, if the binding are mounted in the correct position and the only issue is a heli-coil and mushrooming.  Then they could just fix the mushrooming and then they did what they were paid to do.  That is unless you told them you were putting a second set of holes in yourself.  Or asking them to put in a second set.

 

 

post #10 of 12


 

Quote:
Originally Posted by liv2 ski View Post

 I know I mounted my last two pairs of skis better than a shop would have.

 

No you didn't. You might have mounted them as well as a shop would have, but if you got it all correct then you did it the same as any descent shop would. There aren't better levels of 'not screwed up'.

 

post #11 of 12

Do many shops use a tap to bore the screw holes? I see the jig in use and know that it is for the size pre-drill for the screw, not the tap, so the jig may not employ the tap? If I use a tap, my result is slightly superior, IMO. The screw threads in and stops true and solid. Though the jig produces accurate locations.
 

Quote:
Originally Posted by Whiteroom View Post


 

No you didn't. You might have mounted them as well as a shop would have, but if you got it all correct then you did it the same as any descent shop would. There aren't better levels of 'not screwed up'.

 



 

post #12 of 12
Quote:
Originally Posted by davluri View Post

Do many shops use a tap to bore the screw holes?


 


on anything with metal in it, sure.

 

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