I am looking for suggestions and recommendations on the best way to resolve a problem with the shop that mounted my bindings. (To the moderators: please let me know if this post should be in Tuning & Maintenance or elsewhere. Thanks).
Here is the issue in brief:
1. Damage: stripped bolt and mounting hole
2. Context: skis were going to be dual-mounted with binding inserts for touring & alpine bindings which would now require three sets of hole
3. Question: what can I reasonably expect from the shop to make the situation right
Here is the issue in more words than is probably necessary:
The shop tech stripped one of the mounting holes, installed a helicoil which caused a slight volcano so that the binding is not flat. The bolt behind the helical bolt will not take any thread and is stripped. I apologize for the lack of clarity in the above description. I am working off of what I was told by the shop tech and what is documented on my shop ticket.
The larger issue is that I intended to install binding inserts (like those found quiverkiller.com and binding freedom.com) on the skis for both the existing alpine bindings and my tech style touring bindings. I need to drill out the existing alpine binding holes to a slight larger size (.257in, I believe), to install the inserts.
The mounting error with the original alpine binding presents a few potential problems. The shop tech does not think that I can re-drill the damaged hole to the appropriate size for the inserts. I would now need to re-mount the alpine binding forward/back of my desired mounting point in order to get my intended use out of the ski with the inserts or even to allow me to swap my alpine bindings between skis. I would then need to install a third set of holes that are space appropriately for the tech bindings.
The tech has been straightforward and honest about the mistake. He felt that the shop potentially should offer me a new set of skis so that I can use them as I intended. The store manager is not necessarily on board. I am going into the store on Thursday to speak with the store manager to see if we can arrive at an agreeable solution.
What can I reasonably expect from the shop as compensation for the damage? I am not trying to take advantage of the situation. The potential offer of new skis seemed generous but perhaps unbalanced in my direction. That said, my skis would now have three sets of holes at least one of which is not where I had hoped to have it (I am not sure how far for/aft I would need to move the new alpine mount or if that will really present much noticeable difference in how the ski feels).
Thank you in advance for any advice or suggestions on the best way to approach this with the shop manager.