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Poor Customer Sevice from Salomon?

post #1 of 6
Thread Starter 

First I look on the salomon website and go down to the bottom of the page "contact us." You get a link to their e-mail address, support@salomon.com. I had a question about the reflex pants and removing the straps but it appears the one on the back is sewn in. I send an e-mail, no response in 4 days... then a week goes by and I just forget about it, 3 weeks later,

"Please call our Customer Service Department at (800) 654-2668 and they can better assist you. Thanks. The Salomon Team"

 

Does this guy know there is not a phone number on their website? can't I e-mail the only address on the Salomon website for any product questions I might have?

 

 

I understand they get loaded this time of year but you'd think they would have various customer service branches to accomodate for it. 

 

 

Am I just missing something because the # is either not on the site or they go out of their way to hide it.

 

 

post #2 of 6

Vote with your wallet. If you call and let them know you won't be buying because of the poor service, it has a chance (remote) that it could change.

post #3 of 6
Quote:
Originally Posted by drainbamage View Post

 I had a question about the reflex pants and removing the straps but it appears the one on the back is sewn in.

 


Can't you get an answer from the vendor who sold you the pants???

 

post #4 of 6
Thread Starter 

I bought them online and after talking to the guy on the other end, trying to get him to go and get the pant so he could actually understand what I am talking about, he didn't want to and said Salomon could better assist me.

post #5 of 6

I bought a Salamon back pack last year at a large discount and then noticed on the site they have a spot for holding hiking poles.  The one i purchased was the last the store had and had been a display model.  I noticed mine did not have the quick release holder system and I emailed the from the salamon web site asking if there was a part that could be sent so I could add the quick release pole carrying system to use for ski poles.  I was emailed back within two days with the response that the quick release system was a sewn in part so he would send me a new back pack which I received in about one week after I sent out the email.  I now have two very  nice salomon back packs that hold water and I couldn't be happier with their service, so it isn't always the experience you have received.  Possibly their is someone on holiday that looks after the emails?

post #6 of 6

daughter has a 3 in 1 we picked up last yr that got a split seam near a pit.  Sent the blind email to their web site.  Took 4 weeks for a reply but did get one.  Told to take the coat back to the store, asked to sent it direct and they did agree.

 

Once I got a contact, they replied pretty quick.   Did get the coat fixed pretty quickly.but will agree, contact took some time but once established went well.

 

 

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