I've followed this site for a while but never posted. Now I need some consensus advice on what a shop's responsibility is when they screw up.
The very short version of the story is that I took a pair of Elan Apex 177s in to a local shop to have them mounted with Marker Barons. After four visits to the shop (they repeatedly told me they were done and then when I got there they weren't!!!) I finally picked up my skis. They weren't tuned or waxed either, as I had requested.
When I got them home and looked at them I immediately realized that they mounted the the bindings a full 8 cm in FRONT of the mounting center line. Now, my understanding is that Elan typically puts the mounting line about 1-2 cm forward of where it should be for most skiers. So these bindings are mounted 9-10 inches in front of where they should be.
Obviously the shop owes me a new pair of skis since they drilled these and messed them up. But I've now spent several hours, multiple round-trips (to say nothing of gas money) and I still don't have my skis. Plus, I missed out on a great powder day on Sunday and had to ski my old Volants instead (which were still pretty awesome).
I'm super pissed and wondering just what, exactly, I should fairly demand from the shop as compensation for this total cluster%*#&. At the very least they owe me new skis. They don't carry the Elan Apex and it's not yet clear if they're going to be able to get it.
I wrote the manager a long letter detailing my five-day ordeal and explained to him that I've spent thousands of dollars at his store over the past 7 years and I'm inclined to go elsewhere unless he makes this right.
Any ideas on what you think the shop owes me after all of this?