My loyalty has to be earned. If your company makes crap ski bindings and fails to recall them when a known defective part brakes, forgetaboutit. If I have 25 year old binding that still aren't broken and still function and have never had a problem with any of your companies bindings I will continue to buy from your company, even if your bindings now have too much plastic and too many moving parts (like all the rest).
Also, things change. Companies get bought and sold, the new owners may not value quality and honour as much as the previous owners. Reputations only last so long, unfortunately longer than quality in some cases.
I used to have loyalty, based on brand name in various products, but things change. Manufacturers were forced to compete with lower quality products or go out of busines. Now it's up to the consumer to ascertain the quality of the product, you cannot rely on a brand name.
Ski Areas? I like to mix it up. Variety is the spice of life. Given a choice, I will choose go to an area that I like and am well-treated at more often than other areas that are too crowded or where people are not so nice, or where terrain is too boring. One surly employee can easily make me blacklist an area for decades. I guess I'm just a sensitive guy. Other than that, convenience counts (too far away = not going there very often).