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Leki Race Pole Warranty

post #1 of 27
Thread Starter 

I was out demoing next years GS skis (Volkls looks BA) yesterday and I wiped out and bent my Leki trigger GS pole pretty badly.  Of course the Leki rep was there yesterday, but I didn't notice until today.  Anyone know if I'm going to be able to warranty them?  I've heard they usually will send you a new pair if you bend yours, anyone done that?

post #2 of 27

I think they have a lifetime warranty. All the guys I know that break them just swing by the warehouse and pick up a new pair. Give them a call, they will either have you stop by if you're close to Buffalo, or send you a pair. The office staff is really friendly usually.

post #3 of 27
Thread Starter 

I sent them an email, but my worry is their warranty only covers snapped poles-- mine are just seriously bent.  I'm in Rochester though, so I'll give them a call tomorrow and see if I can just stop by next week or something and have them hopefully give me a new pair.

post #4 of 27

Try to bend them back... biggrin.gif

post #5 of 27
Thread Starter 

They're very very hard haha

but if they won't give me a new pair I'll try, and hopefully not break them

post #6 of 27
Quote:
Originally Posted by RaceDude View Post

They're very very hard haha

but if they won't give me a new pair I'll try, and hopefully not break them


Actually, they will break if you try to bend them back. If you want to be 100% sure you'll get a warranty... or give them to someone the size of Sarkis to start a race with... they won't last long. Unless you are Sarkis... then I have no further advice to offer.

 

post #7 of 27
Thread Starter 

Haha I am not Sarkis, but I think yesterday might have been my last day on snow for the season so I'll just have to resort to brute force and uh see what happens 

post #8 of 27
Quote:
Originally Posted by RaceDude View Post

Haha I am not Sarkis, but I think yesterday might have been my last day on snow for the season so I'll just have to resort to brute force and uh see what happens 


Why such a sudden end? I'm planning on the season going at least until mid-April locally, and I have a Colorado trip scheduled for the end of April... Hopefully not injury?

 

post #9 of 27
Thread Starter 

Possible injury.  Long story short: I messed up my boots at the beginning of the season, so I got whatever was in my size which happened to be Lange Comps.  I kept meaning to go have them blown out but never got around to it to they're usually a little tight, but I can live with them.  Then yesterday I grabbed a pair of next year's Lange RX130's (even smaller last than my Comps) and skied those for a while.  They hurt like hell, but looked cool so I skied for like an hour.  When I finally took them off, I had a nice bruise on the sides of my foot.  So I put my Comps back on, but didn't buckle the toes on my right foot, and decided that I was going to go run a GS course.  About half way down I realized my foot was moving in my boot hitting the sides, right on the bruise.  When I was back on the lift I buckled them up again so my feet couldn't move, but that still hurt.  I kept skiing for a few hours being the idiot I am.  When I finally took my boots off I couldn't put an weight on the outside of my foot and it was pretty red and bruised.  It's gotten better but I'm thinking I broke my pinky and maybe 4th toe.  I've got 'em tapped up and if they still hurt in a few days I'll go get x-rays, but there's really not much you can do for a broken toe.  Either way I'm def done for this week, so I'm skeptical about the rest of the season-- Can't have an injured foot for rock climbing season biggrin.gif

 

Plus Bristol's closing in like 2 or 3 weeks anyways, and race seasons over so I wouldn't normally get too many more days in.  
 

Quote:
Originally Posted by HeluvaSkier View Post




Why such a sudden end? I'm planning on the season going at least until mid-April locally, and I have a Colorado trip scheduled for the end of April... Hopefully not injury?

 



 

post #10 of 27

Ouch. I know your pain. I had the first model of the Dobermann back about 10 years ago... those things killed my feet. I still have weird contusions from those boots... Hopefully your injury is nothing serious. Rest it up.

post #11 of 27

Do they cover broken trigger mechanisms? I just had a spring come out of one of my SL Alu/Carbon poles during a race... wasn't too cool either.

post #12 of 27

I think everything is covered... it's worth a phone call - even if they just send a grip...

post #13 of 27
Thread Starter 

Technically they don't, but they dont technically cover non fully broken poles either.  I emailed them and they emailed back within a few hours with an address and ID number for me to attach too my package.  I packed them up, and in the process just a little bit of pressure pretty much snapped the pole (which got me thinking what would happen if that happened at the start gate).  I sent them an email back saying it's almost completely snapped now, so I'll send it in the mail tomorrow.  

 

They seem really nice, so I'd def shoot them an email.
 

Quote:
Originally Posted by Rise To The Top View Post

Do they cover broken trigger mechanisms? I just had a spring come out of one of my SL Alu/Carbon poles during a race... wasn't too cool either.



 

post #14 of 27
Thread Starter 

For those of you anxiously awaiting the resolution to this epic odysski (pun of course intended), I got a brand spanking new pair of poles in the mail today. biggrin.gif

post #15 of 27

The guys at Artechski told me a while back that Leki is an excellent company that stands behind their products....I had issues with SL guards and the strap release mechanism..sent them in they sent me new ones right back no questions asked. 

post #16 of 27
Thread Starter 

Leki and POC seem to be the best customer service wise.  Now Dynastar on the other hand-- 2 phone calls along with talking to my local rep, and a week+ later I still haven't heard back from them.

 

Gotta make you wonder what Leki's profit margin is so that they can send a $160+ pair of poles out, no questions asked.  

post #17 of 27
Quote:
Originally Posted by RaceDude View Post

Gotta make you wonder what Leki's profit margin is so that they can send a $160+ pair of poles out, no questions asked.  


Congrats on the replacements. I figured they'd do right. On profit margin... I'd rather pay a little extra and know that if/when I break them, they will be right there with a new set instead of paying a little less and having to shell out another $90 or $100 when I break a set of poles. They do make a good margin on them though...

 

post #18 of 27
Thread Starter 

Good point.  I got the poles for free anyways to start out with so they didn't make money off me
 

Quote:
Originally Posted by HeluvaSkier View Post




Congrats on the replacements. I figured they'd do right. On profit margin... I'd rather pay a little extra and know that if/when I break them, they will be right there with a new set instead of paying a little less and having to shell out another $90 or $100 when I break a set of poles. They do make a good margin on them though...

 



 

post #19 of 27

I like buying poles from a company that doesn't make them as an afterthought.

post #20 of 27

I broke my Leki limited edition poles last summer skiing in Chile. I brought them back to the shop.. The shop sent them back to Leki & a year later no replacement. The poles are rare and not made any longer apparently, however you can buy them online from Leki. I didn't even own them a year... Since I had to purchase another set of poles to replace them I will stick with the Swix poles and sell the Leki poles if I ever get them back... Very disappointed!

post #21 of 27
Quote:
Originally Posted by nostar View Post

I broke my Leki limited edition poles last summer skiing in Chile. I brought them back to the shop.. The shop sent them back to Leki & a year later no replacement. The poles are rare and not made any longer apparently, however you can buy them online from Leki. I didn't even own them a year... Since I had to purchase another set of poles to replace them I will stick with the Swix poles and sell the Leki poles if I ever get them back... Very disappointed!



The ones with the first generation trigger system and the darker yellow/ gold aluminum top and the carbon bottom? My pair got stolen towards the end of last season, best poles I ever owned, I couldn't go to leki with it obviosly but you are the first person I have heard have a problem with their warranty.

post #22 of 27

Maybe, because I'm in Canada that the service isn't so great! I'm very disappointed.. They haven't been bothered to try and find a replacement either or to contact me! 

post #23 of 27
Thread Starter 

You have to contact Leki before you send the poles in so they know they're coming or else they have no idea what to do with the poles. 

 

Which Swix did you get?
 

Quote:
Originally Posted by nostar View Post

I broke my Leki limited edition poles last summer skiing in Chile. I brought them back to the shop.. The shop sent them back to Leki & a year later no replacement. The poles are rare and not made any longer apparently, however you can buy them online from Leki. I didn't even own them a year... Since I had to purchase another set of poles to replace them I will stick with the Swix poles and sell the Leki poles if I ever get them back... Very disappointed!



 

post #24 of 27

I brought them back to the shop where they were purchased and they returned the pole. I got the Swix worldcup pro back to an alloy pole. 

post #25 of 27
Quote:
Originally Posted by nostar View Post

Maybe, because I'm in Canada that the service isn't so great! I'm very disappointed.. They haven't been bothered to try and find a replacement either or to contact me! 



Nostar,

 

Leki spun off its Canadian distribution to another company last February. Maybe something got lost in the shuffle.

 

http://www.leki.com/skiing/showNews.php?newsID=38

post #26 of 27

My poles still haven't been replaced. I heard that Leki USA had their own warranty program. The Canadian group can't apparently cover the warranty.

post #27 of 27

My Poles were replaced finally!

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