I just got off the phone with Dynastar. Talked to 4 people. Maybe someone in this forum can explain what's going on with my Pivot 14's.
Bobo's (ski store in Reno) and the resort tech's both agree that my bindings are properly installed on my skis and appropriate for my Lange boots.
When I step into the binding, my heel is still able to move vertically about 1/4" - without even beginning to release.
The movement is in the components that are underneath the heel - not in the arms or the housing which holds the boot down and holds the main spring.
Dynastar wants me to "send in the heel pieces" in order to decide if they will warranty anything. I'm actually pretty frothing angry at them right now because I need my skis to teach on and I don't want to take bindings off skis, ship bindings, do without skis, then get some replace heels back and have to get them re-installed.
At this point - if anybody is considering Pivot 14's - I'm going to say - "anything else". And I think I might be going to Nordica next year - considering they took care of my friend's Doberman problem last year a lot better than Dynastar is taking care of me.