Originally Posted by Paul Jones
I wonder if a liability limit could be placed on work orders like this one. Establish a "cap", something like $200. and make it clear to the customer - put it in writing.
Maybe a good direction, but then the cap = "My mount is off by 1mm and I can feel it, you owe me $200 or I'll post your name on the internet!".
Why would a small shop wish to be working on egg shells all of the time with a continual threat of losing income, reputation and sleep over uber-expectations from customers with mobile broadband. Seems like this could easily disappear and everyone will need to mount their own skis or pay way more and wait longer for the service from a smaller base.
Good for my business, not convenient for the sport.......or worse, you will only have the choice to get bindings pre-mounted or part of a system.
A few random thoughts while I had a great time skiing yesterday on my $800 skis that were drilled incorrectly, plugged and re-drilled by myself with no problems or complaints over the past 500k vertical or so:
-How many of us make equally small mistakes in our daily lives or work and do not have the same tenfold or more expected repercussions or payback for them but put the hammer down on other imperfect humans?......or are going to step up and volunteer the tenfold or more payback for said mistake?
-Is the internet becoming the way to 'extort' services or paybacks by threatening small and seasonal businesses?
-The simple waste of resources, time, energy, money and angst over insignificant issues relative to a recreational sport. This is not a major disaster in New Zealand or a life threatening illness, a country re-inventing itself, etc.
Where does being reasonable and not sweating the small stuff end for most people anymore?