New Posts  All Forums:Forum Nav:

FOX car rental

post #1 of 14
Thread Starter 

HI all;

Does anybody have experience with FOX car rental? They seem to be new in Denver and have good prices.

Thanks! CB

post #2 of 14

Fox has been around for a while, check the location to be sure they are serviced by the shuttle vans.  Also, the low-budget companies tend to use some pretty beat up cars.  Check the fine print about surcharges and their office drop off hours as well as being sure ANY damage to the car is noted on the paperwork prior to leaving the lots. I have heard plenty of horror stories about low-budget operations that will hit up customers with damage charges for minor nicks and scratches.  Bottom line: there's a reason why some of the low-cost folks are so low cost.....  

 

Caveat emptor.......  happy reading...

 

http://www.rateitall.com/i-28286-fox-rent-a-car.aspx

post #3 of 14
Thread Starter 

Thanks Finn!!! I'll stick with my smaller SUV from Payless. Some of those experiences in your link are real horror stories!

Enjoy Steamboat!

post #4 of 14

2 years ago in Utah I rented from FOX, looking to save a buck. I had done it on line, specifically wanted an SUV. They were off site from the airport, had to take their shuttle. When I got their they had Jeep Compass 2wd only. I told them the I ordered a 4wd SUV on line. Didn't have any fine print in my itinerary  about 2wd only. FOX said that is all they had. I was pissed off and stuck because now I wasn't at the airport. They gave back 10%, unluckily I didn't need 4wd on that trip, no fresh snow that week. Will never rent a car off site from an airport or ever go with FOX again. You get what you pay for.

post #5 of 14

Hey guys, I'm with Fox Rent A Car, and thought I'd add my two cents:

 

I won't make excuses for the above complaints.  However I will say that the company has been growing rapidly and is completely different today than it was two years ago.  The Denver location is brand new (just opened a few weeks ago), and we've updated other improvements in recent years including the Choice Program (pick your own car in each class), etc.  

 

We've also been making Customer Care a top priority.  Our own internal surveys have improved dramatically over the past few years, and we're working extremely hard on improving this aspect of the company. Obviously our goal is to provide the lowest rate possible, but we're also focusing on providing the best customer service as well.  

 

In recent years, we've established the FoxRentACarBlog, and are increasing our social media presence (Twitter and Facebook) to better interact with our customers and improve the your experience. If you ever have questions or concerns, you can always find us there.

 

Also, please feel free to contact me on our Contact Form.

 

Sincerely,

 

Brad

Social Media Specialist | Fox Rent A Car

post #6 of 14

Nic Brad, so your job is to monitor negative posts and try to repair the companies reputation?  Interesting.... so you have enough negative posts that Fox hires someone and creates thier own internal surveys and internal blogs to control the information?   REALLY?    As someone who does surveys for companies, I am always suspect when I hear "internal" survey....  red flag in my opinion....... 

post #7 of 14
Quote:
Originally Posted by Finndog View Post

Nic Brad, so your job is to monitor negative posts and try to repair the companies reputation?  Interesting.... so you have enough negative posts that Fox hires someone and creates thier own internal surveys and internal blogs to control the information?   REALLY?    As someone who does surveys for companies, I am always suspect when I hear "internal" survey....  red flag in my opinion....... 



Typical "damage control".  Sunshine could use Brad right about ... last month!roflmao.gif

post #8 of 14
Quote:
Originally Posted by C.B. View Post

HI all;

Does anybody have experience with FOX car rental? They seem to be new in Denver and have good prices.

Thanks! CB


I rented from Fox in SLC 2 weeks ago and had no issues at all.  The shuttle to off-site locations can be a bit of a PITA when lugging around ski bags but its was substantially cheaper the other companies, including others that operate off-site.  There staff was friendly and helpful.  The only issues I had was the lot was a little dark at night to do a decent job of looking cars over prior to accepting the keys and the Jeep Wrangler I had was a little drafty but I wouldn't have a problem renting from them again.
 

 



Quote:
Originally Posted by Snowbowler View Post

2 years ago in Utah I rented from FOX, looking to save a buck. I had done it on line, specifically wanted an SUV. They were off site from the airport, had to take their shuttle. When I got their they had Jeep Compass 2wd only. I told them the I ordered a 4wd SUV on line. Didn't have any fine print in my itinerary  about 2wd only. FOX said that is all they had. I was pissed off and stuck because now I wasn't at the airport. They gave back 10%, unluckily I didn't need 4wd on that trip, no fresh snow that week. Will never rent a car off site from an airport or ever go with FOX again. You get what you pay for.



Unfortunately that sort of thing can happen with any car rental company.  I have read many stories of people who made reservations for a specific type of car only to find out that they didn't have that class and some times no cars all.  You don't pay for rental cars in advance and I am sure just the airlines they over-book cars intentionally to try and account for those that don't show up.

post #9 of 14



1st comment That's good to hear!  

 

Your second comment, yes, they do substitute but its not acceptable for renting an all wheel drive (AWD) vehicle and then not having another AWD vehicle. I would have not been happy with that.

 

I guess it all depends on expectations. Its one thing to say the rate is lower, but another to purport that the cars are in the same condition. I would be much happier if doing a lot of drivng to pay a little more for a car with low miles, in good condtion and not "drafty". Why was the car drafty? Was it not maintained properly? This is what worries me. I expect a car to be in excellent condition. Last thing i want to do is pay money and get stuck someplace or freeze my ass off or sweat to death in the summer.  How much cheaper is fox?  I will check out the site.

Quote:
Originally Posted by cstreu1026 View Post



Quote:
Originally Posted by C.B. View Post

HI all;

Does anybody have experience with FOX car rental? They seem to be new in Denver and have good prices.

Thanks! CB


I rented from Fox in SLC 2 weeks ago and had no issues at all.  The shuttle to off-site locations can be a bit of a PITA when lugging around ski bags but its was substantially cheaper the other companies, including others that operate off-site.  There staff was friendly and helpful.  The only issues I had was the lot was a little dark at night to do a decent job of looking cars over prior to accepting the keys and the Jeep Wrangler I had was a little drafty but I wouldn't have a problem renting from them again.
 

 



Quote:
Originally Posted by Snowbowler View Post

2 years ago in Utah I rented from FOX, looking to save a buck. I had done it on line, specifically wanted an SUV. They were off site from the airport, had to take their shuttle. When I got their they had Jeep Compass 2wd only. I told them the I ordered a 4wd SUV on line. Didn't have any fine print in my itinerary  about 2wd only. FOX said that is all they had. I was pissed off and stuck because now I wasn't at the airport. They gave back 10%, unluckily I didn't need 4wd on that trip, no fresh snow that week. Will never rent a car off site from an airport or ever go with FOX again. You get what you pay for.



Unfortunately that sort of thing can happen with any car rental company.  I have read many stories of people who made reservations for a specific type of car only to find out that they didn't have that class and some times no cars all.  You don't pay for rental cars in advance and I am sure just the airlines they over-book cars intentionally to try and account for those that don't show up.

post #10 of 14

It was a 4 door Jeep Wrangler with a soft top.  One corner of one of the rear "windows" didn't seal all that well.  Unfortunately I think its more of a design flaw on Chrysler's part than lack of maintenance.  The leading edge of the window has nothing to lock in to and hold it down so at highway speeds it tended to catch some air.  I tried a few times to get it to seal better without success but it wasn't enough of an issue for me to drive back to the airport from Ogden.

post #11 of 14

gotcha', yeah, that's no-fault of FOX. I will cehck thier prices out. As far as being off-site at DIA (if they don't have shuttles), that's probably a deal-killer.

post #12 of 14
Quote:
Originally Posted by Finndog View Post

gotcha', yeah, that's no-fault of FOX. I will cehck thier prices out. As far as being off-site at DIA (if they don't have shuttles), that's probably a deal-killer.


They have shuttles, just like all the other rental agencies.  From the look of things, the new Fox location is very nice (over by the air cargo terminals, on the south side of Peña Boulevard - most of the other agencies are on the north side).

post #13 of 14

I was thinking of renting from them in SLC. But the location of the on-site cars is so darn convenient. Maybe I'll book them as a backup for a jeep if there is a lot of snow.

post #14 of 14

 

we rented them from DIA. no problems, but they are new and off the airport; most at DIA are on the same rental row; but they have a shuttle.

 

i dont think theyre any big difference, except maybe an additonal 5 minutes on the suttle.

 

 

 

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Skiing Discussion