Cons: owner services and accounting
We are owners at Smugglers Notch. We actually own three timeshares there. The resort itself is phenomenal and the ski instruction is second to none. The issue with Smuggs is the operations and accounting. It has become too common for Smuggs to over charge people, exhibit poor communication, and mismanage accounts. When you call Owners services they never answer the phone. You can leave messages and send emails, but the responses either do not come back or they are significantly delayed. If you care considering coming to Smuggs or considering ownership there, buyer beware! Although we have been loyal to Smuggs for 10 years and spent hundreds of thousands of dollars, I am now facing the sad fact that Smuggs is no longer being managed well and other resorts may be better for our family.