The shift advisor was who I spoke to, like I said I think it was just a very hectic morning for them and a rare occurrence. Side note: I thought the skill scale only went to level 9 but a guy walked up and said he was level 10 and the instructor organizing people didn't seemed fazed by it. Has it changed or does Taos use it's own? @brocktice I might be there Saturday. I'll probably be taking a lesson in the morning but maybe we can get some turns in after lunch.